account support AnalystRELX

Fulfillment Analyst
Responsibilities:
Respond to customer requests via email. Provide customers with appropriate product and service information
Follow up on customer inquiries not immediately resolved to ensure resolution
Recognize and alert supervisor to trends in calls.
Identify, research and resolve customer issues using the appropriate system
Maintain security and privacy
Perform data entry
Recommend process improvements
Assist in on the job training for new associates, as required
Attend virtual calls and meetings as required by management and operations
Qualifications:
High School diploma or GED required
Typing 45 wpm
Basic computer skills (MS Office)
Possess sense of urgency while being able to focus and pay attention to detail
Ability to prioritize and learn quickly in a production based environment
Excellent communication skills
Ability to adapt to constant changing processes and tasks
Must have good interpersonal skills
Must have good analytical skills
Must be able to sit for long periods of time
Must have good English reading comprehension
Must be able to retain focus and perform repetitious tasks effectively
Can be located either in Manila or Iloilo.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time