Account specialistSourcefit

We are searching for a customer-focused and highly analytical account specialist to join our team. In this role, you will be answering customer queries, processing web orders, managing SKUs via online platforms, data entry, and running reports. You will be working with a team in the US to ensure best in class customer service and experience is delivered to their clientele.
What's in it for you?
-Health Insurance (HMO)Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
About the Client:
The client, recognized as one of the "100 Best Companies To Work For," is a leading brand management company. Their client list features some of the best and brightest companies in the US such as Best Buy, Polaris, Lifetime Fitness, DirectTV, Snap Fitness, Comcast to name a few.
Job Details:
Account Specialist
Work from home
Monday to Friday | 8 AM to 5 PM (Central Time)
*Following US Holidays
Responsibilities:
·Customer Service
o Communicate over the phone/via e-mail with Customers
o Manage customer service ticketing system
o Ensure timely resolution to customer service requests
o Complete other customer support duties when needed
·Process web orders
·Communicate with fulfillment department to resolve order issues tied to fulfillment/shipping/delivery
·Assist with new product SKU creation on multiple platforms
·Perform data entry to support cross functional programs
·SKU creation and maintenance for online platform
·Run monthly reports and provide to Sales team to support business analysis
·Manage online returns process
Qualifications:
·At least 3 years' experience in a Customer Service role
·Knowledge of Excel to assist with formatting and maintenance of data
·Excellent written and verbal communication skills
·Ability to analyze issues and solve problems
·Ability to communicate in a positive manner
·Ability to engage, foster and support a team atmosphere
·Must be able to work in a constantly changing environment; flexible and adaptable to change
·Exceptional attention to detail and time management skills
·Must be able to learn new software applications quickly
· Ability to work independently with minimal supervision
Sourcefit

Philippines
Permanent
Full-time