account specialist - Night ShiftClark Outsourcing

Description
Position Title: Account Specialist
Classification: Associate
Salary Grade: 30,000 - 40,000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client
Date: May 2021
Schedule: Graveyard Shift (USA EST)
Background:
One of the main roles of being an account specialist is to build a relationship with existing customers and find new accounts to close. Daily, this would entail tasks such as creating proposal presentations, emailing clients to catch up, cold-calling prospective leads, providing customer service, and managing the process of creating an account from pricing to contracting. To be a good account specialist, you need to be sales-oriented but also relationship-focused. Account Specialists serve as the point of contact for all client interactions and be responsible and accountable for all services and support of any assigned accounts.
Responsibilities:
Communication, implementation, delivery of products and services, and management of specific, on-going projects.
Provides exceptional service and daily support to designated clients on products, services and initiatives.
Take phone calls and emails from designated clients, managing the resolution of client issues throughout various departments.
Receive and answer product-related and procedural questions.
Supports sales force for designated accounts.
Generate, reconcile, and provide routine and/or ad hoc reports to designated clients.
Orchestrates new product launches to market:
Develop project plans; schedule timelines, and effectively communicate project expectations to direct manager, team members and stakeholders in a timely and clear fashion. Initiate, manage, execute system set-up for new clients/accounts.
Develop new and update current marketing, training and point of sale material. Manages supply ordering & product inventory for designated clients.
Requirements:
Bachelor's degree in Marketing, Public Relations, Communications, Business, or related field.
Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel (must be able to pass a test upon interview request).
Superb communication skills (written and verbal)
Strong analytical & problem solving skills
Project management skills is a plus
Problem solving skills
Process Improvement
Ability to work independently
Good time management skills
Detail oriented
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 4
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

Work type
Full Time