Account resolution team mgrWells Fargo

Market Job Description
Market Job Description
Responsible for the day-to-day operations of a team of account resolution specialist. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements while ensuring your team delivers exceptional service. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of team members according to established standards and conducts performance evaluations. Trains and coaches staff. May make hiring decisions. Typically a first line Supervisor.
Market Skills and Certifications
Bachelor's Degree graduate
3+ years of experience in one or a combination of the following: Collections, financial services
A minimum of 2+ years of coaching and leading but this may be negotiated. ( 3-5 years of people management)
Role requires the ability to prioritize work, meet deadlines, and achieve high productivity and quality standards
Ability to work under pressure in a fast-paced and result-driven team environment
High proficiency in English, both verbal and written
Flexible to work on any schedule
Job Family
Loss Prevention
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time