Account ManagerNokia

About Nokia
At Nokia, we create technology that helps the world act together.
As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.
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About Customer Experience
The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams' deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description
Account Manager to focus in handling and Support for FN (existing project and upcoming opportunities ) to ensure Revenue commitment of Fixed Network Business, with the following detail responsibilities:
1.Regular Coverage across all relevant groups in Globe concerning Wireline Broadband, Devices, SIOP opportunities from Network Technical Group (Integrated Master Planning, Engineering and Capacity Management), Device Management; Actively engaged in the discussion of technical OLT and ODN products and type approval and introduction of ONTs for Consumer use.
2. Main focus with Globe's Network Technical group to ensure that all New FN products offered and SIOP materials will have successful type approval prior to deployment; Conducts 2-3 meetings per week to monitor and update on the progress. This varies from OLT, equipment housing up to cables and NAP.
3. Regular Coordination with Globe's Device Management group for any customization and IOT requirements needed to obtain successful FN Device type approval. Currently, ongoing discussion for the Consumer ONT, in which type approval is scheduled to start in Q1 2021
4. Regular Coordination with Globe's Network Technical group ensuring ODN requirement for deployment
5. Interfaces with Globe Technical, Agile teams for the SIOP requirement preparations
6. Regular weekly meeting with Globe Engineering Head every Tuesday, 1.5Hrs at 12nn to discuss Wireline updates, projects and issues
7. Regular weekly meeting 3x a week, 2Hrs each, with Globe's Maestro, NFVI and OSS team to discuss updates, progress and issues of ongoing Altiplano deployment
8. Conducts weekly, 1hr meeting with Globe Business Technical Solutions Partner team to understand Business direction for Broadband deployment
9. Provide immediate response to Customer inquiry including weekends and holidays, specifically on the Altiplano concerns
10. Primary contact of Globe on inquiry on ODN requirement - BoQ, design, type approval
Nokia

Taguig City, Metro Manila
Permanent
Full-time