Account ManagerMagic, Inc.

Strategic
○ Form goals and objectives for the Account Management team
○ Anticipate client wants and new opportunities for Magic to grow in a data-informed way
Operational
○ Work with 5-10 accounts to drive success through initial on-boarding, product adoption, retention, and identifying value-add features
○ Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer happiness and the point of contact for client needs
○ Serve as customer advocate internally by effectively collaborating with cross-functional teams including operations, product, sales, marketing, and engineering.
○ Translate client needs into actionable SOPs and tasks for operational team to fulfill
Analysis
○ Provide monthly and quarterly reports on existing clients
○ Create new custom reports based on client interactions
Skills
Comfortable having and business conversations with business and non-business clients
Tenacious and a strategic thinker with an ability to thrive in a dynamic, always-on, highly ambiguous startup environment.
Organizational, project management, time management, and communication skills
Problem-solving skills around technical, product, and business questions.
Highly quantitative and a data-informed approach to problem solving
Ability to build phenomenal relationships with senior-level and highly busy clients
Strong competency in spreadsheets and presentation software
Prior experience or familiarity with sales, marketing or customer service processes and software
Ability to teach and mentor others
Education and Experience Requirements
BA in Business Admin or relevant field
3-5 years of experience in a customer/client-facing role such as Customer Success Manager or Technical Account Manager
Experience working in a startup environment
Exceptional written and verbal communication and interpersonal abilities with aptitude in fostering long-term relationships
Working knowledge of sales or account management software a plus (e.g. Salesforce)
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor Sales and Marketing Concierge Service 1 opening Bachelor's degree graduate
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we'll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). LEARN ABOUT MAGIC HERE: http://www.getmagicnow.com
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time