21004271_en - Project Manager - dialer (temp work at home)Sutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21004271&lang=en
PH
Job Description:
Sutherland is seeking an attentive and analytical person to join us as a Project Manager which will be required to work on business process automation platforms, develop new solutions, and enable adoption of automation solutions across service delivery teams. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
Serve as a liaison between Development team and SD/Clients
Keep the customer and key stakeholders updated on the Project status
Publish weekly status updates to key stakeholders and present the overall project status during QBR/MBR
Ensure all the requirements for the dev team are available for timely delivery of the product
Prepare project plan and ensure all deliverables are delivered at agreed upon timelines.
Ensure that all projects are delivered on-time, within scope and within budget
Perform basic dialer admin tasks (daily uploads, downloads, importing of dialer schedules, document activities, analyze data and potential issues, create and update dialing strategies)
Monitor and run reports regularly, from agent activity to dialer performance (including idle time, number of agents and adjust pacing as required for volume.)
Analyze and advise management of workflow issues and potential data integrity problems and offer recommendations or solutions
Review and recommend adjustments to redial logic and attempts as well as strategy recommendation.
Work with Operations to help identify campaign leakage for continued operation and business improvement
This is a client facing role therefore admin should have impeccable communication skills.
Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
Working knowledge on a dialer system (auto-dialer operation / concepts) (dialer experience - advantage)
Intermediate to advanced proficiency level with Microsoft Excel
Knowledge in Smartsheet (advantage)"
Qualifications:
To succeed in this position, you must have:
Proven working experience in project management
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Working knowledge on a dialer system (auto-dialer operation/concepts)
Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
Basic understanding of database-design principles, data structures and optimizations
Ability to be customer-oriented in managing communications and issues
Sutherland

Tarlac City, Tarlac
Temporary
Full-time