21003244_en - sme - BillingSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21003244&lang=en
PH
Job Description:
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.
KEY RESPONSIBILITIES:
Sutherland is seeking a reliable and detail-oriented person to join us as an SME- Billing Advocate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting
Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend
Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
The purpose of Billing Advocate position is to deliver excellent customer care and create sustainable value for customers. The Billing Advocate will update accounting records, customer information, handle billing exceptions and explain company policies and procedures, as well as terms and conditions. You should be able to multitask, deal with customer concerns in a professional manner, and assist the accounting department with the preparation of financial reports.
Essential Job Functions:
Manage a high volume of billing and meter reading exception requests accurately and within expected turnaround times.
Document and process Billing exceptions within all servicing systems (e.g. SAP)
Adapt to frequent changes in a fast-paced environment.
Meet deadlines and strictly follow procedures and guidelines.
Understand and maintain systems used on a daily basis.
Communicate effectively with other departments to resolve issues as applicable.
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.
KEY RESPONSIBILITIES:
Sutherland is seeking a reliable and detail-oriented person to join us as an SME- Billing Advocate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting
Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend
Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
The purpose of Billing Advocate position is to deliver excellent customer care and create sustainable value for customers. The Billing Advocate will update accounting records, customer information, handle billing exceptions and explain company policies and procedures, as well as terms and conditions. You should be able to multitask, deal with customer concerns in a professional manner, and assist the accounting department with the preparation of financial reports.
Essential Job Functions:
Manage a high volume of billing and meter reading exception requests accurately and within expected turnaround times.
Document and process Billing exceptions within all servicing systems (e.g. SAP)
Adapt to frequent changes in a fast-paced environment.
Meet deadlines and strictly follow procedures and guidelines.
Understand and maintain systems used on a daily basis.
Communicate effectively with other departments to resolve issues as applicable.
Qualifications:
Experience Required:
- Preferably with a Bachelor's degree
- Outstanding research, analytical, computational and communication skills.
- Knowledge of accounting/billing software such as SAP.
- Previous experience as a billing clerk or a similar role.
- Accounting or Accounts Receivable/Order to Cash background
- Highly proficient in Microsoft Office.
- Dependable, accurate and detail oriented.
- Excellent written, verbal and interpersonal communication skills.
Sutherland

Taguig City, Metro Manila
Permanent
Full-time