workforce Supervisor24-7 Intouch
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 08/11/2020
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - .
About the Job
We're seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team's performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.
As Workforce Supervisor, You Will...
Evaluate forecasting and capacity models to give recommendations for long term staffing needs
Provide clear communication of the forecasted workload, changes, assumptions and inputs
Escalate discrepancies in data to management with recommendations for action
Work with business leadership to coordinate processes to meet the operational and strategic needs of the business
Advise on potential opportunities or hazards that affect the ability to meet strategic goals
Analyze proposals from WFM analysts' related to staffing needs
Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained
Act as initial point of contact for all assigned projects on all scheduling concerns
Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly
Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures
Recommend procedural and operational guideline changes to improve communications and operational efficiency
Directly respond to client escalations/queries with regards to Workforce Management
Participate in daily and weekly meetings that requires workforce involvement
Perform other duties as assigned
Requirements
As Workforce Supervisor, You Have...
A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)
Have at least 2 year of Workforce Team Lead experience in both Real Time and Planning
Have at least 2 years of Workforce Planning experience
Experience working with Aspect and Verint software (considered an asset)
Strong analytical, problem-solving, technical, information-management and decision-making skills
Demonstrated strong interpersonal and communication skills
Superior organizational skills and the ability to follow through
Ability to work in a fast-paced, hectic & changing environment
Ability to effectively interact with employees at all levels and people from diverse backgrounds
Ability to think strategically
Ability to plan and monitor for results
Workable
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - .
About the Job
We're seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team's performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.
As Workforce Supervisor, You Will...
Evaluate forecasting and capacity models to give recommendations for long term staffing needs
Provide clear communication of the forecasted workload, changes, assumptions and inputs
Escalate discrepancies in data to management with recommendations for action
Work with business leadership to coordinate processes to meet the operational and strategic needs of the business
Advise on potential opportunities or hazards that affect the ability to meet strategic goals
Analyze proposals from WFM analysts' related to staffing needs
Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained
Act as initial point of contact for all assigned projects on all scheduling concerns
Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly
Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures
Recommend procedural and operational guideline changes to improve communications and operational efficiency
Directly respond to client escalations/queries with regards to Workforce Management
Participate in daily and weekly meetings that requires workforce involvement
Perform other duties as assigned
Requirements
As Workforce Supervisor, You Have...
A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)
Have at least 2 year of Workforce Team Lead experience in both Real Time and Planning
Have at least 2 years of Workforce Planning experience
Experience working with Aspect and Verint software (considered an asset)
Strong analytical, problem-solving, technical, information-management and decision-making skills
Demonstrated strong interpersonal and communication skills
Superior organizational skills and the ability to follow through
Ability to work in a fast-paced, hectic & changing environment
Ability to effectively interact with employees at all levels and people from diverse backgrounds
Ability to think strategically
Ability to plan and monitor for results
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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24-7 Intouch
About the company
Position workforce Supervisor recruited by the company 24-7 Intouch at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Workforce Supervisor or 24-7 Intouch company in the links above