About the job Workforce Services Specialist
Responsibilities:
Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gaps
Analyze the impact of volume, AHT, planned shrinkage and other drivers to service level
Create volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
Determine appropriate staffing levels needed to meet goals
Administer shift bids across sites and clients/lines of business
Manage and adjust employee schedules and rotations to meet the work volume demand on each day
Qualifications:
Graduate of any Bachelor's degree or undergraduates with relevant work experience
Must have at least 3 years' experience in RTA, Scheduling, Capacity Planning and Forecasting (needs to know manual, with a tool and create from scratch)
Must have at least 3 years' supervisory experience
Must be able to work with all levels in the organization in capturing, managing and communicating metrics
Excellent written and verbal communication skills
Willing to work on holidays, weekends, shifting schedules and extended working
Siegen Solutions
Responsibilities:
Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gaps
Analyze the impact of volume, AHT, planned shrinkage and other drivers to service level
Create volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
Determine appropriate staffing levels needed to meet goals
Administer shift bids across sites and clients/lines of business
Manage and adjust employee schedules and rotations to meet the work volume demand on each day
Qualifications:
Graduate of any Bachelor's degree or undergraduates with relevant work experience
Must have at least 3 years' experience in RTA, Scheduling, Capacity Planning and Forecasting (needs to know manual, with a tool and create from scratch)
Must have at least 3 years' supervisory experience
Must be able to work with all levels in the organization in capturing, managing and communicating metrics
Excellent written and verbal communication skills
Willing to work on holidays, weekends, shifting schedules and extended working
Siegen Solutions
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Siegen Solutions
About the company
Position workforce Services specialist recruited by the company Siegen Solutions at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Workforce Services Specialist or Siegen Solutions company in the links above