workforce Planner/schedulerTranscosmos
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 21/09/2025
Deadline: 30/11/2022
Established in 1966, TRANSCOSMOS are a large $2b BPO group which provide expert Customer and IT Support solutions across a variety of different industries such as Automotive & Logistics, Computer Software and Video Gaming Entertainment.
Today we employ over 40,000 staff worldwide across 160 locations in over 35 different countries.
SUMMARY OF ROLE
Job Summary
This position will be responsible for overseeing the workforce planning activities for an assigned call center operation. The objective of this position is to ensure the weekly delivery of schedules to each employee and optimize service and quality levels if the plan is followed.
KEY RESPONSIBILITIES
Analyze daily, weekly and intraday call volume patterns
Identify call volume trends and averages on a monthly, quarterly and seasonal basis
Weekly Headcount reconciliation
Management and approval of vacation leaves
Scheduling of client mandated training and completion monitoring
Ensure work schedules are generated (using the workforce management tool) on a regular basis to maximize efficiency of resources
Facilitation of net staffing meeting to present expected KPI performance (if schedules are followed) to stakeholders
Collaborate with other departments, call center staff, and customers to identify opportunities for improvement of resource utilization
Conduct training for call center supervisors and staff on the scheduling process and the importance of schedule adherence
Oversee daily schedule conflicts and assist with problems on a team environment
New hire tool provisioning and deactivation
Creation of ad hoc reports (as necessary)
Requirements
Skills / Attributes Required
Technical:
Computer literate with and an Excel proficiency of 8/10
Solid knowledge of Workforce Management fundamentals
Effective communication skills
Behavioral:
Analytical
Team Player
Qualifications [EDUCATION and/or EXPERIENCE]
· College degree or equivalent Workforce Management experience
· Scheduling experience
Languages
· English
Other Duties:
The Job holder may be required to undertake other duties according to the needs of the organization. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the job description are made.
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
Competitive compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much, much more!
Transcosmos
Today we employ over 40,000 staff worldwide across 160 locations in over 35 different countries.
SUMMARY OF ROLE
Job Summary
This position will be responsible for overseeing the workforce planning activities for an assigned call center operation. The objective of this position is to ensure the weekly delivery of schedules to each employee and optimize service and quality levels if the plan is followed.
KEY RESPONSIBILITIES
Analyze daily, weekly and intraday call volume patterns
Identify call volume trends and averages on a monthly, quarterly and seasonal basis
Weekly Headcount reconciliation
Management and approval of vacation leaves
Scheduling of client mandated training and completion monitoring
Ensure work schedules are generated (using the workforce management tool) on a regular basis to maximize efficiency of resources
Facilitation of net staffing meeting to present expected KPI performance (if schedules are followed) to stakeholders
Collaborate with other departments, call center staff, and customers to identify opportunities for improvement of resource utilization
Conduct training for call center supervisors and staff on the scheduling process and the importance of schedule adherence
Oversee daily schedule conflicts and assist with problems on a team environment
New hire tool provisioning and deactivation
Creation of ad hoc reports (as necessary)
Requirements
Skills / Attributes Required
Technical:
Computer literate with and an Excel proficiency of 8/10
Solid knowledge of Workforce Management fundamentals
Effective communication skills
Behavioral:
Analytical
Team Player
Qualifications [EDUCATION and/or EXPERIENCE]
· College degree or equivalent Workforce Management experience
· Scheduling experience
Languages
· English
Other Duties:
The Job holder may be required to undertake other duties according to the needs of the organization. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the job description are made.
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
Competitive compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much, much more!
Transcosmos
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Transcosmos
About the company
Position workforce Planner/scheduler recruited by the company Transcosmos at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Workforce Planner/Scheduler or Transcosmos company in the links above