workforce management SupervisorMonroe Consulting Phils., Inc.
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 03/09/2021
Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading provider of live video monitoring solutions and specialize in proactive and intelligent video monitoring technology that can significantly improve threat detection and police response. The client is looking for a Professional with expertise in Workforce Management for at least 5 years. The job is based in Ortigas, Pasig City, Philippines.
Job summary:
The Workforce Management Supervisor is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. They ensure that organization has the right amount of resources at any given time of operations. They maintain focus on operational effectiveness of the center and ensure that client requirements, service levels, and expectations are met. WFM Supervisor is held accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for alarms and escalation volume, as well as monitor and report on in chair occupancy, and other components of the monitoring workflow.
Key job responsibilities include:
Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.
Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts.
Analyze current and historical work volumes and patterns, handling time, productivity trends, and all future volume/work requirements to develop budget and volume/work forecasts;
Maintain scheduling consistency for operators based on absenteeism, attrition, breaks, lunches, time off, vacations, outages, etc. They are responsible for real time monitoring and updating of operator schedules.
Work closely with the BCP lead to plan and implement strategies in times of outages and any scenarios that may affect the workforce.
Locate and define new process improvement opportunities.
Work close with the Quality Assurance and Continuous Improvement teams to identify and communicate process improvement initiatives.
Perform other duties as assigned
Ability to provide support to operations
Key job requirements include:
5 years of experience in workforce management analysis and reporting.
Advanced excel skills is required.
Strong macro and programming skills is preferable.
Proven ability to analyze results and recommend solutions.
Experience in communicating to all levels of organization.
Flexibility in handling different tasks assigned by manager/supervisor.
Willing to work onsite
Flexible work schedule
Job summary:
The Workforce Management Supervisor is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. They ensure that organization has the right amount of resources at any given time of operations. They maintain focus on operational effectiveness of the center and ensure that client requirements, service levels, and expectations are met. WFM Supervisor is held accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for alarms and escalation volume, as well as monitor and report on in chair occupancy, and other components of the monitoring workflow.
Key job responsibilities include:
Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.
Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts.
Analyze current and historical work volumes and patterns, handling time, productivity trends, and all future volume/work requirements to develop budget and volume/work forecasts;
Maintain scheduling consistency for operators based on absenteeism, attrition, breaks, lunches, time off, vacations, outages, etc. They are responsible for real time monitoring and updating of operator schedules.
Work closely with the BCP lead to plan and implement strategies in times of outages and any scenarios that may affect the workforce.
Locate and define new process improvement opportunities.
Work close with the Quality Assurance and Continuous Improvement teams to identify and communicate process improvement initiatives.
Perform other duties as assigned
Ability to provide support to operations
Key job requirements include:
5 years of experience in workforce management analysis and reporting.
Advanced excel skills is required.
Strong macro and programming skills is preferable.
Proven ability to analyze results and recommend solutions.
Experience in communicating to all levels of organization.
Flexibility in handling different tasks assigned by manager/supervisor.
Willing to work onsite
Flexible work schedule
Submit profile
Monroe Consulting Phils., Inc.
About the company
Monroe Consulting Phils., Inc. jobs
Metro Manila
Position workforce management Supervisor recruited by the company Monroe Consulting Phils., Inc. at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Workforce Management Supervisor or Monroe Consulting Phils., Inc. company in the links above