Workforce leadiFive Global

Job Description
Job Highlights
Experience working in the medical community
HMO and mental health care from Day1!
When you join iFive, you are never "just a number"
About the Job
The WFM lead is responsible for managing capacity planning and forecasting for assigned clients.
They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for staffing needs to support our client activities.
The role will build a working relationship with the client and management team make recommendations based on business forecasts and actual activities.
They will drive the process that analyzes historical staffing trends and generate the workforce projections and hiring plans for our contact center operations.
Benefits
HMO benefits for you beginning day ONE, with an additional (1) Company-covered Dependent after 90 days
At least 18 Days of Paid Time Off
Mental Health counseling
Dynamic Team Environment
iFive is the place where you are never "just a number!"​
Requirements
Who are we looking for?**
At least 5 years of workforce experience
Externally hired seasoned WFM resource - RTA and either Scheduling or Cap Planning & Forecasting
For scheduling, cap planning and Forecasting (needs to know manual and with a tool)
At least 2 years supervisory experience (must have managed a team)
Familiarity with different forecasting models ·
Experience in SQL and Crystal Reporting or equivalent
Must be able to work onsite at Bridgetowne, C-5 Quezon City
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time