workforce capacity Planner - taguig city, ncrOptum

Workforce Capacity Planner - Taguig City, NCR » Full-time
» Taguig
» •
» Posted on August 26, 2020
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Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Job responsibilities:
» Use workforce management software and call volume history to help manage everyday staffing levels and to determine the most effective methods for staffing adjustments
» Utilize call center tools to observe agents' actual state compared to scheduled state
» Manage real-time inbound call traffic to help ensure that service levels are met
» Gain an knowledge of the technical and business solutions such as: optimized schedules, forecasts and other tools, and present them to management
» Prepare and maintain reports, dashboards and monthly packages
» Mentor others
» Act as a resource for others
» Coordinate others' activities
Requirements:
Required Appropriate qualifications:
» 3+ years of Workforce Management practice (i.e. responsible for scheduling, call volume monitoring and adjusting, forecasting and capacity planning, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
» 3+ years of practice with Workforce systems (i.e. Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin)
» 1+ years of practice of WFM team leading practice
» Intermediate level of practice with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.) and MS Word
» capability to work a flexible schedule, including weekends
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when Information technology comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Workforce Capacity Planner, Workforce Management, WFM, Taguig City, NCR, National Capital Region
income: ?15000 - ?25000
Address: Taguig, Philippines
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
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Optum, a UnitedHealth Group company Company Overview
Company Profile
Are you ready to rev up your life? Optum, a UnitedHealth Group, business is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 7 company. Information technology is time to lgain more and start doing your life's best work. (SM)
Careers at Optum, a UnitedHealth Group company
If you're going to change careers, why not look for an employer that's out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we're driving innovation and change all over the world. That's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We're driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.
As part of UnitedHealth Group, a Fortune 7 company, Optum is a leading health services and innovation company dedicated to help people live healthier lives and help make the health system work better for everyone. With more than 189,000 people collaborating worldwide and over 14,000 employees in the Philippines, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care.
This work takes all of your commitment, expertise, passion and energy. That's why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation and performance serve as a foundation to transform health care.
Are you in? Lgain more about careers at Optum: workatoptum.com
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
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