workforce Associate managerHS Hiring Solutions Inc

Job Description
We are delighted to inform that our organization is presently hiring for a variety of positions. We are looking for ambitious and talented people to join the team of Workforce Services.
Right now we are looking for someone to fill in the position for Workforce Services Associate Manager.
We value teamwork, creativity, and a drive for excellence. We believe that a diverse and inclusive workforce is critical to fostering creativity and accomplishing our goals. As a result, we encourage people of various backgrounds to apply.
As a candidate, you should have the qualifications and experience required for the position you are applying for. For further information, follow the link below:
Responsibilities:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
Responsible for delivery on all contracts / SLAs
Manages internal and external audit with processes and controls.
Responsible for the development of resources under his/her span
Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
Develop programs/modules/projects or other initiatives for WFM Team's development and efficiency
Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.
JOB QUALIFICATIONS
With 7-years overall workforce management (WFM) related experience (at least 5-years supervisory/ management experience)
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
With client facing experience
The company believes in investing in their workers growth and development. They provide:
Competitive salary package
Company bonuses
Performance incentives
Night differential
Loyalty, Christmas gift, Inclusion and diversity benefits
Paid sick and vacation leaves
Paid maternity leave/Paid paternity leave
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities
If you are ready to take the next step in your career and join a vibrant and forward-thinking organization, we encourage you to apply today. Please send your CV to [Confidential Information].
Together, we can make a difference and accomplish great things. We look forward to receiving your application and possibly welcoming you to the team.