workforce Manager - 2 to 4 years wfm experienceIopex Technologies Inc.

JOB DESCRIPTION
Job Summary:
The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
 
 
Duties/Responsibilities:
• Creates reports and dashboards on historical data and forecasting results from applicable systems.
• Analyzes data and recommends talent management solutions for implementation.
• Analyzes and develops weekly recommendations for  scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 
• Maintains holiday patterns forecasts to ensure effective coverage for holidays.
• Performs other related duties as assigned.
JOB QUALIFICATION
Requirements:
? Preferably a degree in Journalism, English, Communications, or another related field.
? Preferably with 1-3 years of proven work experience in article moderation or within the same
capacity
? Must willing to work onsite at BGC Taguig 
? Analytical skills for determining whether the content complies with guidelines
? Have strong interest and knowledge regarding current events and news in the U.S.
? Experience with political content preferred
? Capability to meet tight deadlines, and prioritize activities
? Multi-tasking and time-management skills are needed on this role
? Good knowledge of various content platforms Ability to work in a fast-paced, high-pressure
environment
? Strong research, contextual analysis, and documentation skills with strong attention to detail
? Excellent written and verbal communication skills
? Basic understanding of web technology, interfaces, dashboards
 
Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
• And most importantly, you’ll be part of a growing company with dynamic and engaging team
OTHER JOB REQUIREMENTS
Education
Senior High School Graduate
Field of study
Others
Specialization
BPO/Call Center
JOB BENEFITS
Commission, Allowance, Life Insurance, Gym, Others
Workforce Management Tool