workforce Analyst shifting schedule and may work during holidays for bpo industry salary 40,000 to 45,000market, market, taguigDempsey, Inc.

Must have 3-5 years of related work experience in a BPO; must be proficient in English
Must be knowledgeable or with relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails
Must be knowledgeable or with relevant experience in RTM (Real Time Monitoring) of call centre activity
Must be knowledgeable with key call centre metrics such as Occupancy, utilization, service levels, TAT, ASA
Responsible for mobilization of staff to meet SLA's and ensure maximum utilization of agents
Must be proficient with Microsoft Excel and Office in order to create reports, templates etc
Requirements
Schedule: Shifting schedule and may work during holidays
Salary: 40k-50k ALL IN - depending on the work experience
Work Location: Market! Market!, Taguig (must be willing to work onsite)
Educational background: College graduate
We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite
assessment and interview immediately
.
-Requirements- Minimum education level: Bachelor ́s Degree
4 years of experience
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability to travel: No
Availability of change of residence: No
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Workforce Analyst (Shifting Schedule and May Work During Holidays) for BPO Industry - Salary: 40,000 to 45,000/market, Market, Taguig
Dempsey, Inc. - Taguig, National Capital Region
Offer description
₱ 45,000.00 (monthly) Permanent contract Full Time
Job Description
Must have 3-5 years of related work experience in a BPO; must be proficient in English
Must be knowledgeable or with relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails
Must be knowledgeable or with relevant experience in RTM (Real Time Monitoring) of call centre activity
Must be knowledgeable with key call centre metrics such as Occupancy, utilization, service levels, TAT, ASA
Responsible for mobilization of staff to meet SLA's and ensure maximum utilization of agents
Must be proficient with Microsoft Excel and Office in order to create reports, templates etc
Requirements
Schedule: Shifting schedule and may work during holidays
Salary: 40k-50k ALL IN - depending on the work experience
Work Location: Market! Market!, Taguig (must be willing to work onsite)
Educational background: College graduate
We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite
assessment and interview immediately
Requirements
Minimum education level: Bachelor ́s Degree
4 years of experience
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability to travel: No
Availability of change of residence: No
Yesterday
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About Dempsey, Inc.
We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment.
General rating
4.32
38 Valuations
5
49%
4
36%
3
15%
2
0%
1
0%
4.26
Work environment
3.50
Salary and benefits
3.74
Career opportunities 82% professionals recommend working here
Messenger riders
Former employee Calabarzon August, 2020
Good people and nice and systimatic have rules and organize
Does recommend working here
Online Casino Dealer
Current employee National Capital Region August, 2019
good in hands I find time to answer questions even if I don't have much
Does recommend working here
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Workforce Analyst (Shifting Schedule and May Work During Holidays) for BPO Industry
Taguig, National Capital Region
₱ 45,000.00 (monthly)
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