work management CoordinatorMVP Asia Pacific, Inc.

Offer description
Negotiable Permanent contract Full Time On-site and remote
MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVP's build rapport with clients to help them scale ridiculously fast.
Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you! Join our growing team of MVPs!
We are looking for top talents who can effectively deliver excellent support to our valued Clients. We offer learning opportunities, career growth and work-life balance.
Work Management Coordinator
Job Description:
Monitor and update Sitetrax and Client Systems to schedule tickets for work.
Validate incoming tickets to ensure all the correct information is available and recorded for the job to proceed.
Schedule work to contractors with correct skills and capabilities.
Provide real time updates and management of Client' systems, including Sitetrax.
Monitor tickets for work and update any information sent back from Delivery Partners to ensure timely job completion.
Call Customers and arrange times for contractors to go on site.
Liaise with Clients as directed by the Team Leader, Competencies.
Provide call center support to customers as and when required.
Other duties as directed by the Team Leader, Competencies, which include providing reports to the Operations team.
General:
Attend and constructively participate in team and company meetings.
Adhere to company policy including People and Culture and HSEQ policies and procedures.
Provide positive and constructive feedback to others which supports the employee workforce's adherence to client's values.
Perform other reasonable duties as requested by management.
Qualifications:
Bachelor's Degree in Administration or any related.
Has experience using siteTRAX project management software.
Knowledgeable in Microsoft Sharepoint and Microsoft Office Suite.
Has high level of administration support.
Experience in monitoring service orders and updating information sent back in a CRM system.
Problem Solving: Able to use their problem-solving skills to effectively resolve connection issues for customers and technicians.
Interpersonal Skills: Able to show empathy to customers when issues arise with their connections. Demonstrate effective conflict resolution with customers and open to their feedback. Patient and tolerant when a customer is not quite understanding the process around their connection. Tolerant of other cultures and beliefs.
Time Management: Competent in their ability to complete daily KPIs with calls to Customers and Technicians.
Communication: Communicate and engage confidently with various stakeholders inside and outside the business. This is to understand, help and support various stakeholders in relation to connections.
Teamwork: Cooperate with the team in achieving its overall KPIs and assist in other duties when required. Able to resolve conflict and listen to a team members' point of view and negotiate a good outcome.
Previous experience dealing with customers and clients over the phone.
Able to demonstrate high attention to detail through critical observation and being quality focused.
Self-Motivation: Maintains a positive attitude and is a reliable team member. Demonstrates commitment to their KPIs.
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga!
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
More than 30 days ago
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