WordPress DeveloperWeremote

Our member company is a fast-growing company providing fully-managed websites and online marketing services to over 1600 small businesses around the world, primarily in the United States as well as a growing customer base in Thailand. Founded in 2008 and based in Bangkok, Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO experts and client support agents working 24x5 building and managing online marketing for our clients.Their services include the full range of digital marketing services from websites, eCommerce, search and SEO, PPC campaign management, content development and so much more.
About the Role:
We are looking for a talented WordPress Expert to make a major impact on our support team. Your job will involve conversing with clients via chat, tickets, and occasionally on calls, to help solve their WordPress requests. Tasks will range from simple content updates and page adjustments to resolving technical queries, troubleshooting, and setting up plugins. This company builds, supports, and hosts websites for customers. Most of their clients are located in the US. We are looking for someone who can work night shift hours on weekdays.
Work schedule: 8:00 PM to 5 PM PHT | Work From Home (Subject to change)
Your Day-to-day:
Provide Elementor WordPress support to our clients
Attend to customers' inquiries and requests via 24/5 live chat, support tickets, and occasionally on calls.
Types of tasks you can be expected to fulfill;
Editing pages, posts, and products on behalf of our clients
Troubleshooting plugin issues and finding solutions
Configuring plugins to operate as intended
Provide customers guidance and alternative feature solutions
Analyze customers' needs and objectives from chats, support tickets, or calls, and complete client requests
Understand and share information regarding the company's Marketing's services to prospects and existing customers.
Communicate clearly with the team using internal notes, video calls and Slack conversations
Attend regular team meetings with the goal of improving the team standards, communication, and operations.
Provide Elementor WordPress support to our clients
Attend to customers' inquiries and requests via 24/5 live chat, support tickets, and occasionally on calls.
Types of tasks you can be expected to fulfill;
Editing pages, posts, and products on behalf of our clients
Troubleshooting plugin issues and finding solutions
Configuring plugins to operate as intended
Provide customers guidance and alternative feature solutions
Analyze customers' needs and objectives from chats, support tickets, or calls, and complete client requests
Understand and share information regarding the company's Marketing's services to prospects and existing customers.
Communicate clearly with the team using internal notes, video calls and Slack conversations
Attend regular team meetings with the goal of improving the team standards, communication, and operations.
Benefits:
HMO Coverage
Paid Time Off
Yearly Bonuses
Role Must-Haves:
Minimum 2 years of experience in WordPress Customer Service or I.T.-related roles.
5+ Years proven experience in WordPress development & management
A team player who collaborates well within a multicultural team.
A detail-oriented person with a passion to learn new tools and technologies.
Perfect English communication both written and spoken
Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
Comfortable working with debugging tools like Firebug, Chrome inspector, XDebug, etc.
Experience building websites using Elementor
Lots of energy & enthusiasm
Self-motivated & a keen problem solver
Be an expert at updating and managing WordPress websites
Be fluent in English so they can work directly with our clients via email, chat and phone
Be able to work the night shift
Paid Sick Leave
Paid Vacation Leave
Work from Home
Medical / Health Insurance
Paid Holidays
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 2 openings Bachelor's degree graduate
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Kalibrr

Pasig City, Metro Manila
Permanent
Full-time