wholesale payments client Communications analystJPMorgan Chase

Job Description:
The Client Communications Analyst contributes to the client communications team by supporting operational and administrative efforts related to audience targeting, business requests and inquiries, as well as controls-related initiatives. The CA impacts communications by fulfilling contact list requests from the Communications Managers, ensuring stakeholder awareness through daily digest publications and being the single point of contact for communications research requests. Strong analytical thinking, an ability to copy-edit or independently author communications and an understanding of prioritization are key to success in this role.
Primary Responsibilities
Gaining a general knowledge of Wholesale Payments & J.P. Morgan as well as regional distinctions in language and regulations
Owns the daily awareness notices to key stakeholders
Manages the shared team mailbox to research and respond to inquiries as well as redirect when necessary based on a thorough understanding of our team's scope
Produces client audience lists based on requirements through Excel data operations
Peer reviews client communications to support clear and succinct written and verbal communications
Ensures quality and timeliness of special project results
Logging and tracking work as required by team procedures
Escalating issues and risks in a timely manner to prevent negative impacts to the client experience
Proactively looks for ways to improve processes and procedures that enable nimble response for clients; drives efficient use of resources within JPMC firm-wide and CCB-level controls and standards
Qualifications
1 - 3 years of experience in the financial services market as well as expertise in marketing services, operations and/or campaign/project management and/or communication management.
Strong Excel skills and data understanding
Strong written and verbal communication skills and attention to detail
Comfortable working in an extremely fast paced, collaborative environment; meet deadlines and prioritize accordingly
Ability to manage to tight deadlines with a mindset for flexibility
Energetic with a style that promotes best in class client experience and a culture of collaboration and teamwork, along with the ability to work independently to drive business results
A critical thinker with the ability to understand, dissect and analyze information and provide sustainable solutions; is capable of challenging the norm and making recommendations
Ability to generate support from a wide-range of stakeholders and create a strong network of relationships at all levels of the organization
Highly proficient in Microsoft Office (Excel, Word, PowerPoint) and SharePoint
College degree or equivalent experience; Bachelor's Degree preferred
About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests. Equal Opportunity Employer/Disability/Veterans
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time