wfh upon regularization! apply now as a csr - earn 22k st arting payAuthor Solutions Philippines Inc.

CSR
FREE HMO Upon Start Date + 2 FREE Dependents
Work From Home Arrangement
Performance Incentives + Monthly Spiffs
Your job is to be the front line of support for our authors by providing helpful information and answering questions or concerns. You may serve as a customer service agent who addresses and solves problems that may occur during or after a book publication process.
 
At the same time, you may also serve as a production coordinator who oversees progress of ongoing projects while becoming an author's point of contact between designers and other service fulfilment groups.
 
A day in the life of a customer service representative includes . . .
Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors' questions
Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process
Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards
Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files
Saving necessary author and book information into the database, including an author's contact information, service selections, and special instructions
Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author's specific needs.
Establishing and maintaining a highly professional and courteous client interaction environment
This job is perfect for you if you have . . .
A keen eye for detail and strong organizational, time management, and problem solving skills
The ability to break down complicated process steps into information an author can easily understand
Excellent verbal and written English communication skills
A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
Entry level to 1- to 2- years' experience in customer service
A bachelor's degree (preferred) or associate degree with relevant experience (may be accepted for consideration)
Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)