apply now as CSR! earn 22k, plus sign-on bonus!Author Solutions Philippines Inc.

CSR
With Sign-on Bonus
FREE HMO Upon Start Date + 2 FREE Dependents Upon Regularization
Performance Incentives + Monthly Spiffs
Your job is to be the front line of support for our authors by providing helpful information and answering questions or concerns. You may serve as a customer service agent who addresses and solves problems that may occur during or after a book publication process.
 
At the same time, you may also serve as a production coordinator who oversees progress of ongoing projects while becoming an author's point of contact between designers and other service fulfilment groups.
 
This job is perfect for you if you have . . .
A keen eye for detail and strong organizational, time management, and problem solving skills
The ability to break down complicated process steps into information an author can easily understand
Excellent verbal and written English communication skills
A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
Entry level to 1- to 2- years' experience in customer service
A bachelor's degree (preferred) or associate degree with relevant experience (may be accepted for consideration)
Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)