welfare and Compliance officerCitadel Pacific

Job brief:We are seeking a proactive and compassionate Welfare and Compliance Officer to champion the welfare and regulatory compliance of our deployed workers. The role involves monitoring worker well-being, handling welfare cases, and ensuring adherence to local and international labor standards. If you have experience in a manning company or international manpower recruitment agency and are passionate about worker advocacy and compliance, we encourage you to apply.Responsibilities:
Serve as the primary point of contact for worker welfare concerns, complaints, and incident reports.
Liaise with government agencies (DMW/POEA, OWWA, DOLE, NLRC, MWO/POLO), embassies, and legal teams regarding worker cases, settlements, and repatriation.
Attend conciliation meetings and provide timely updates to management.
Conduct Pre-Departure Briefings (PDB) and ensure completion of all required documentation (Acknowledgement, No Fees Certification, Photo Consent, Covid Declaration, etc.).
Monitor the well-being and work conditions of deployed workers through regular check-ins and reporting.
Prepare and submit welfare status reports for management and regulatory compliance.
Facilitate conflict resolution by investigating disputes and proposing fair, effective solutions.
File insurance claims and prepare necessary legal documents for each case.
Stay updated on regulatory changes and internal policies; recommend process improvements as needed.
Assist in document management and quality system updates.
Provide counseling and support to workers, especially in cases of abuse or distress.
Promote best practices in labor standards and worker welfare.
Requirements:
Bachelor's degree in Human Resources, Psychology, Social Work, or related field.
At least 2 years' experience as a Welfare Desk Officer, Wellness Officer, or similar role in a manning company or international manpower recruitment agency.
Strong knowledge of local and international labor standards and regulatory requirements.
Experience in handling worker complaints, conciliation meetings, and coordination with government agencies.
Excellent communication, counseling, and conflict resolution skills.
Detail-oriented, proactive, and able to handle sensitive cases with confidentiality.
Willing to travel and attend offsite meetings as needed.
Experience in preparing legal documents, insurance claims, and compliance reports.
Background in document management and quality systems.
Ability to speak additional languages is an advantage.
Bonus Points If You Have:
Experience working in the manning industry
Background in an international manpower recruitment agency
Human Resources (HR) experience
HR operations experience
Behavioral:
Demonstrates empathy and genuine concern for worker welfare
Maintains professionalism and confidentiality when handling sensitive cases
Proactive in identifying and resolving issues before they escalate
Strong communicator, able to coordinate effectively with diverse stakeholders
Detail-oriented and organized, ensuring accurate documentation and compliance
Adaptable and able to work well under pressure or in urgent situations
Upholds integrity and fairness in all dealings with workers, clients, and partners
Citadel Pacific

Makati City, Metro Manila
Permanent
Full-time