Website lead (apac)Cloudbeds

Cloudbeds is the fastest-growing hospitality management suite in the world, providing tools to manage independent properties of any type and size. We make award-winning cloud-based hospitality software that's trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in over 157 countries. Our 400+ team members are distributed across over 40 countries and altogether we speak 40+ languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We're looking for people who want to disrupt the travel industry and love to travel as much as we do.
We're looking for a Website Lead to join our Professional Services department. Showing a passion for online marketing, you'll enjoy working in a fast-paced, international environment while demonstrating the ability to identify the most important growth opportunities for our customers to drive more organic traffic to their website.
We're looking for a go-getter Website Lead who will lead the team and isn't afraid to get their hands dirty creating and promoting customer websites. We need an Internet-savvy creative lead who can create content for our customers and strategize through the search engine industry that is constantly evolving. We need a leader and team member who is willing to discover and learn new skills to effectively contribute to the development of our various customer-facing initiatives at Cloudbeds.
Location: Remote (APAC)
Working shift: 9:00 AM to 6:00 PM UTC
What You Will Do:
Provide leadership in website & digital marketing training and thought leadership within the Professional Services team
Manage customer escalations related to the Cloudbeds Websites service
Drive and implement best practices around customer outreach for reviews
Review customer complaints or concerns and seek to improve customer onboarding all aspects of the customer experience with the company
Strategize with cross-departmental teams to improve our customer experience, shorten delivery time frames, and develop repeatable, scalable processes
Serve as a confident, knowledgeable, and patient escalation point for inquiries from the client and third-party stakeholders including key decision-makers and senior leadership
Collaborate with internal teams to drive alignment, understand customer perceptions, and partner together to exceed customer expectations
Design, implement and track quantitative and qualitative metrics to measure the success of projects, people, and processes
Be part of the development of customer websites: content development, SEO & keyword research, and creation
Influence the design and create hospitality templates for our global customer base through our website builder
Contribute to the development of additional services that complement and support our website service (graphic design, content creation, SEO/SEM etc.)
Develop internal and customer-facing performance reports to analyze and monitor website service and strategy effectiveness
With a consultative approach, employ digital marketing strategies for our hospitality customers to increase search presence and conversion rates
Create SMART objectives based on traffic and behavior analytics and manage organic search engine performance
Train, mentor, and empower a world-class team of Professional Services - Website Specialists
Own preparation, execution, and follow-up for monthly 1-on-1s and biannual reviews in a performance management capacity
Work to establish regular meeting schedules and check-ins with Professional Service - Website Specialist team members
Identify, communicate, and facilitate learning and career-growth opportunities for each member of your team
Key Competencies include:
Passion for website design and digital marketing strategies
Understanding of on-page and off-page SEO topics.
Effective communication skills including a solid understanding of English grammar and professional and creative writing ability.
Outstanding ability to think creatively, identify, and resolve problems.
Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
Excellent analytical, organizational, project management, and time management skills.
Knowledge of: Ahrefs, Google Analytics, Google Search Console, Semrush, and Spreadsheets
Ability to manage multiple projects/customer accounts with varying processes at once
Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you
Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
You'll Succeed With:
1+ years of leadership experience required
2+ years of digital marketing experience preferred
Ability to mentor team members and oversee comprehensive learning and development plans for the team
Exceptional organizational and interpersonal skills with demonstrated ability to resolve competing priorities under pressure
Ability to clearly, concisely, and confidently communicate information in written and verbal contexts
Experience in hospitality/tourism is a plus
Fluent English, great communication skills, and a positive attitude
Problem-solving skills and emotional management
Skill with computers and systems
Excellent internet/wifi connection
Note: This is a remote position that can be done anywhere
Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
Fastest Growing Companies | Inc. 500 (2018 & 2019)
Best Places to Work | Inc Magazine (2017 & 2018)
Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
Start-Ups to Watch | Forbes (2018)
Best Startup Employers | Forbes (2020)
Technology Fast 500 | Deloitte (2020)
Top 100 North America | Red Herring (2020)
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Cloudbeds

Manila City, Metro Manila
Permanent
Full-time