Key Skills
PC Desktop Support
Software installation
Windows OS
Internet Protocol
Job Description
The Web Hosting Support is in our customer support team and is there to support our customers be successful online in the use of our products and services. This support role responds to customer request and is proactive in using all communication channels to respond and resolve as quickly and effectively as possible.
The role supports the customer by ensuring they have the right solution for the right reasons configured in the right way to enable the customer to be successful online.
Responsibilities:
Own the resolution of Service Request from Open to Close via a process of identification, troubleshooting, testing, escalation where needed to through to resolution.
Uses the necessary and appropriate channels at all times to facilitate achieving the best outcomes.
Ticket creation for all customer queries to allow for the sizing of improvements and articulation of our customers.
Adhere to process to ensure we deliver or maintain a quality driven environment e.g. provision, fix, test, escalate, NPS/CSAT Request.
Find the right solution for either a new or existing customer and ensure provisioning is successful either online or over the phone.
Providing an exceptional customer service experience to every customer that contacts us by delivering a service consistent with the Helpdesk Guidelines and Procedures Manual.
Understands and adheres to KPI's that influence our service levels e.g. Availability to Roster, Handle Times, Quality Standards.
Proactive in personal development, maintaining and growing personal knowledge and skills, using business systems and processes to do so.
Managing documentation and support knowledge bases.
Pro-actively complying with all Company, Legislated and / or Industry-mandated data security standards, policies, procedures, and practices.
You will be responsible for:
Resolution of customer requests via voice, email & online chat through troubleshooting, diagnosing & testing for queries related to domain name registrations?and hosting?.You will demonstrate excellent communication skills, with a?minimum of 1 2?years' experience in a contact centre or helpdesk ?environment.?
Requirements
With an understanding of customer resolution ideally you will have proven experience in one or more of the following:
Sound knowledge of cloud, hosting & web technologies
Linux/Windows server environments
End-user software applications e.g. email clients and FTP software
DNS, Email and other Internet protocols with an ability to troubleshoot complex issues
Excellent documentation skills, experience handling tickets and working to KPIs
Basic development skills or experience creating your own website is advantageous!?
WE PROCESS APPLICATIONS REMOTELY! If you think you are who we are looking for, apply to this job posting and we'll give you a call ASAP!
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
PC Desktop Support
Software installation
Windows OS
Internet Protocol
Job Description
The Web Hosting Support is in our customer support team and is there to support our customers be successful online in the use of our products and services. This support role responds to customer request and is proactive in using all communication channels to respond and resolve as quickly and effectively as possible.
The role supports the customer by ensuring they have the right solution for the right reasons configured in the right way to enable the customer to be successful online.
Responsibilities:
Own the resolution of Service Request from Open to Close via a process of identification, troubleshooting, testing, escalation where needed to through to resolution.
Uses the necessary and appropriate channels at all times to facilitate achieving the best outcomes.
Ticket creation for all customer queries to allow for the sizing of improvements and articulation of our customers.
Adhere to process to ensure we deliver or maintain a quality driven environment e.g. provision, fix, test, escalate, NPS/CSAT Request.
Find the right solution for either a new or existing customer and ensure provisioning is successful either online or over the phone.
Providing an exceptional customer service experience to every customer that contacts us by delivering a service consistent with the Helpdesk Guidelines and Procedures Manual.
Understands and adheres to KPI's that influence our service levels e.g. Availability to Roster, Handle Times, Quality Standards.
Proactive in personal development, maintaining and growing personal knowledge and skills, using business systems and processes to do so.
Managing documentation and support knowledge bases.
Pro-actively complying with all Company, Legislated and / or Industry-mandated data security standards, policies, procedures, and practices.
You will be responsible for:
Resolution of customer requests via voice, email & online chat through troubleshooting, diagnosing & testing for queries related to domain name registrations?and hosting?.You will demonstrate excellent communication skills, with a?minimum of 1 2?years' experience in a contact centre or helpdesk ?environment.?
Requirements
With an understanding of customer resolution ideally you will have proven experience in one or more of the following:
Sound knowledge of cloud, hosting & web technologies
Linux/Windows server environments
End-user software applications e.g. email clients and FTP software
DNS, Email and other Internet protocols with an ability to troubleshoot complex issues
Excellent documentation skills, experience handling tickets and working to KPIs
Basic development skills or experience creating your own website is advantageous!?
WE PROCESS APPLICATIONS REMOTELY! If you think you are who we are looking for, apply to this job posting and we'll give you a call ASAP!
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
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MicroResumes
About the company
Position web hosting Support recruited by the company MicroResumes at Pasig, Joboko automatically collects the salary of , finds more jobs on Web Hosting Support or MicroResumes company in the links above
About the company