vp - applications support tech lead Analyst (rohq - global functions technology)Citigroup

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.
GENESIS data warehouse is a repository of Contracts, Positions and Customer Account balances, across all of Citi, for the use of Finance, Risk and Compliance and any other unit requiring such data.
Data Flow Operations provide operational support in Data Acquisition Controls, Maintenance and Subscription for Genesis and non-Genesis consumers. The group is responsible for onboarding of new feeds into the warehouse, data sanity checks, artifact maintenance, subscription onboarding/delivery and incident management for source-related issues.
This role is based in Manila (ROHQ) and rolls up to the DFO global lead in Tampa, under the Global Production Assurance organization. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with large data analysis and financial industry is preferred. Excellent customer service orientation is required.
Key Responsibilities:
Function as a subject matter expert (SME) for Genesis data quality issues, impacting inbound and outbound feeds. Utilize advanced knowledge of system flow to provide in-depth analysis and define issues and help drive the fixes from the resolver groups.
Apply strong understanding of concepts and procedures within own business analysis area to resolve issue. Provide sound and critical judgment based on analysis of information in complicated and unique situations.
Assesses risk with every business decision made, in consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Manage and track all user inquiries/issues/requests through the relevant tracking systems (Service Now, Resolve It) while adhering to the service level agreements. Escalate incidents and issues to appropriate touch points, on a timely basis and follow through accordingly.
Oversee day-to-day BAU, implement and execute operational procedures, ensuring that key controls and regular review schedules are in place.
Implement and execute operational procedures, ensuring that key controls and regular reviews are in place
Monitor and manage execution through defined metrics and KPIs
Escalation contact for issues encountered in the onboarding, delivery and performance of DA controls, maintenance and subscription support functions.
Tap business and functional expertise to drive strategic automations and process improvement initiatives, with focus on activities identified to be critical and/or will impact the operational activities and deliverables of the team. This also includes representing the team in data consumption design/implementation discussions.
Support ad hoc senior management identified reporting packages, analysis, and /or initiatives in relation to the overall GENESIS program. Create comprehensive and clear reports and presentations on metrics and provide relevant interpretation and strategies to stakeholders, when needed.
Meet continuously changing and aggressive deadlines and perform other duties/functions as assigned.
Qualifications:
Bachelor's degree in Finance, Business or Management Information Systems, or equivalent experience
5 years or more Financial and/or regulatory reporting experience from either Technology, Finance or Operations standpoint preferred
Database and/or warehouse related skills (e.g. SQL) is an advantage
Ability to multi-task under strict deadlines, demonstrating independent leadership skills
Superior communication skills, with confidence and ability to work with all levels of management
Detail-oriented, with strong analytical skills and ability to synthesize
Possess strong team building, planning and work skills, driven by process improvement
Willing to work flexible hours
Job Family Group: Technology
Job Family: Applications Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time