voip incontact EngineerSunfish HRA Consulting Inc.

Job Descriptions
Graduate of Bachelor's Degree in Information Technology or any equivalent course
With at least 2-3 years of experience as VOIP InContact Engineer or has handled telephony such as CISCO, AVAYA, and other related products
Can able to perform daily system monitoring and troubleshooting of wireless connections
Must have CLOUD Telephony Support experience
Having certification/s related to telephony is an advantage
Amenable to work in a shifting schedule (Work from home set-up - infrastructure to be provided by the company)
Competencies and Minimum Skills Requirement
Experience with telephony debugging tools.
Understanding of telephony ecosystem as it relates to cloud implementation.
Experience working with carriers.
Understanding of SIP trunking.
Experience with ancillary products such as Engage Quality Assurance Platform and Echo Surveys.
Experience in troubleshooting break/fix issues with VOIP technologies.
General understanding of the studio application.
Familiar with ticketing system.
Knowledgeable in using MS Office applications, particularly MS Excel.
Can work independently.
Certifications in Incontact is an advantage.
Open to working US business hours.
Benefits:
Additional leave
Flexible schedule
Health insurance
Work from home
Schedule:
Flexible shift
Education:
Bachelor's (Required)
Experience:
work related: 2 years (Required)
Language:
English, Filipino (Required)
Work Remotely:
Yes