voice engineer for Information technology company in makatiDempsey Resource Management

voice engineer for Information technology company in makati » Full-time
» Makati
» •
» Posted on October 5, 2021
» •
»Save Job favorite_border
Description:
? The focus of the function is to support and maintain our CME and CM (Cisco's Call Manager Express
and Cisco Call Manage) VOIP phone systems both hardware and connected applications such as
Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager and
Jabber. The function will test your diagnostics and resolution expertise whilst maintaining our SLA's and
customer satisfaction.
? Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified
Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence
servers.
? Configure and manage PBX using MGCP, H323 and SIP Protocols
? Maintain and contact with carrier with regards to PSTN, ISDN and SIP line services faults
? Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
? Configure and maintain call flow using UCS features (Queue Management, System Call Handlers,
Route Patterns, Translation Rules)
? Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
? Configure and maintain IVR scripts using CUE Editor
Requirements:
? A minimum of 3 years hands on practice with Call Manager Express (CME), Call Manager
(CM), Cisco Softphones, UCS, Express Contact Center and other Cisco applications.
? A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
? Hands on practice in managing video end points and servers
? Excellent diagnostics and resolution expertise
? Strong customer service ethic and focus
? Exceptional English - written and verbal communication expertise
income: ?40000 - ?70000
Address: ayala ave makati
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
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Dempsey Resource Management Inc. Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company.We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients.
Our company is not a contracting agency.We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
Our Goal
We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, significant and long-term employment.
Our Desires
To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing candidates in the most prompt and efficient manner;
To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired expertise, and maximize their potential to become an efficient, productive and prosperous employee;
To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services;
To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and compensate productivity;
To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentivesand satisfaction to all our stakeholders
Join us
By applying through email, the candidates' resume will automatically be put on our active file. Once we determine that your qualification and/or practice matches that of the Clients' requirements, we shall endorse you to the Client for their own screening and short-listing.
The general information about the Client and other significant matters will be discussed with your once our Client inform us to schedule you for your interviews and evaluation process.
Once endorsed, our Candidate will have better opportunity of getting hired.
4th Floor (Unit 405): 4564912 / 4566431
5th Floor (Unit 504): 3523115 / 4565916
Worksvianet

Makati City, Metro Manila
Permanent
Full-time