voice and accent screening analyst (hiring and onboarding Coordinator)American Express

Job Description
Travel & Lifestyle Services Hiring and Onboarding Coordinator
You lead the way. We've got your back.
WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
American Express is looking for top talent! American Express is looking for a top-notch VOICE & ACCENT SCREENING ANALYST to join the growing Travel and Lifestyle Services team!
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. At American Express, we back our colleagues' leadership potential and ability to shape their future. That's why we invest in your growth and offer everyday learning experiences so you can be and deliver your best. No matter what role you have in the company, you can have the space and support you need to learn, grow and lead every day.
Find your place on #TeamAmex.
American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience with tailored experiences.
Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and help them to unlock unique and memorable experiences from their travels.
As a Hiring & Onboarding Coordinator within the TLS team, you will collaborate with Global Talent Acquisition (GTA) and the market operations leadership team to ensure the selection of premium talent into the right roles and deliver a smooth hiring experience for the candidates.
There's a difference between just having a job and making an impact
You'll be a key part of creating and building our team, some of your responsibilities will be:
Working closely with the TLS leadership, workforce planning and learning delivery teams to ensure we are hiring to the latest plan
Liaising with GTA on required hiring numbers and progress against plan, completing the screening assessments for voice servicing roles, ensuring adherence to standards and providing feedback through the correct assessment forms
Arranging assessment sessions for candidates including booking rooms and other associated admin.
Tracking new hire offers and on-boarding and supporting with required administration
Tracking new hire attrition, implementing and owning retention activity as required
Deploying post-offer engagement communication plan and liaising with potential new colleagues to answer questions and keep them informed of the onboarding process
Minimum Qualifications
What you'll need
Excellent organizational skills
Demonstrated quality focused outlook with strong attention to detail
Excellent listening and verbal communication skills exhibiting a strong presence and with an ability to communicate effectively with all levels of management and across all audiences;
Strong customer service orientation and stakeholder management;
Strong command of the English language (specifically concepts of functional grammar and its usage) both In terms of understanding and assessing;
Solid understanding of "Filipinoisms," functional grammar, and regional influences in spoken English in various parts of the country (Highly preferred);
Strong proficiency in Microsoft Office related products (Excel, PowerPoint, Project, etc.);
Previous experience as a Voice Coach / Communications Trainer PREFERRED;
Berlitz experience A PLUS
The ability to be a Brand Ambassador to new & potential colleagues
Ideally to have experience of high volume / class hiring but not essential
A self-starter who can manage own time and progress projects, despite multiple demands and competing priorities
Flexibility to work core or shift hours into the evening to suit business needs
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services.
A secure home office, located at your confirmed address of residence, free from background noise or other distractions
Work at Home is only temporary and as soon as it is safe, you will be asked to report to the office site in Bonifacio Global City.
Why American Express?
Attractive base pay
Competitive performance-based bonus
Health, dental, vision and life insurance
Free HMO coverage from day 1 for the employee and eligible dependents.
Retirement Fund
Career development including training and career growth
Generous maternity/paternity paid leave
Private mother's room
On-site gym
Yoga/Dance studio
Rest & Relaxation rooms (game room, library, karaoke, movie, and lounge)
On-site clinic
Application Process
Once screened by the Talent Acquisition team, expect at least 1-2 more interviews (via Webex video call) to happen after. The interviews will be conducted by our team experts, Renee Remo, and Jill Lee.
Our service operates over a 24/7 environment and we are hiring for various shifts - may have to work on rotational shifts depending on business needs including weekends and holidays.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
ReqID: 21000996
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 22, 2021, 5:48:02 AM
American Express

Taguig City, Metro Manila
Permanent
Full-time