voice & accent trainer - Call CenterCovance
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 16/08/2021
Job Overview:
Are you ready to redefine what's possible, and discover your extraordinary potential at Labcorp. A career here provides the unique chance to create a lasting impact and difference in our patient's lives. Joining our team will offer you a rewarding career, an opportunity to work in a high-energy & collaborative workplace. Your work will be meaningful, the patient outcomes are real, and the results are lasting. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.
Our mission is to help our clients bring the miracles of medicine to market sooner by conducting training to our growing team -- join us for your next career move.
Key Competencies
Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
Conduct Soft Skills training which includes phone etiquette for the employees.
Phone monitoring and assessment to understand the training needs.
Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.
Key Strategic Accountabilities
Implement consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures
Ensure compliance of operations with governing regulatory requirements
Create, maintain and assume accountability for a culture of high customer service
Education/Qualifications:
Bachelor's or Masters degree
Experience:
Previous experience working in a call centre and BPO environment
At least one year experience in creating and conducting Voice and Accent Training
Technical proficiency with Microsoft Office suite applications
Key Competencies
Excellent command over spoken and written English
Covance
Are you ready to redefine what's possible, and discover your extraordinary potential at Labcorp. A career here provides the unique chance to create a lasting impact and difference in our patient's lives. Joining our team will offer you a rewarding career, an opportunity to work in a high-energy & collaborative workplace. Your work will be meaningful, the patient outcomes are real, and the results are lasting. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.
Our mission is to help our clients bring the miracles of medicine to market sooner by conducting training to our growing team -- join us for your next career move.
Key Competencies
Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
Conduct Soft Skills training which includes phone etiquette for the employees.
Phone monitoring and assessment to understand the training needs.
Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.
Key Strategic Accountabilities
Implement consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures
Ensure compliance of operations with governing regulatory requirements
Create, maintain and assume accountability for a culture of high customer service
Education/Qualifications:
Bachelor's or Masters degree
Experience:
Previous experience working in a call centre and BPO environment
At least one year experience in creating and conducting Voice and Accent Training
Technical proficiency with Microsoft Office suite applications
Key Competencies
Excellent command over spoken and written English
Covance
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Covance
About the company
Position voice & accent trainer - Call Center recruited by the company Covance at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Voice & Accent Trainer - Call Center or Covance company in the links above
About the company