virtual mass hiring - Call Center Agent - open for newbieMetacom Business Process Outsourcing Solutions Inc.

We are looking for dynamic, customer-oriented Call Center Agents to join our team in Cebu City. As a Call Center Agent, you will be the voice of the company, helping customers with inquiries, issues, and providing exceptional service. This is an exciting opportunity to work with a global leader in customer service and develop your skills in a fast-paced and rewarding environment.
Key Responsibilities:
Answer incoming calls from customers and provide assistance in a professional and courteous manner.
Address customer inquiries, complaints, and concerns promptly and effectively.
Provide information about products, services, and promotions.
Process orders, account updates, and troubleshooting of customer issues.
Resolve problems by identifying the issue, providing solutions, and following up to ensure customer satisfaction.
Ensure all calls and issues are documented accurately in the system.
Meet performance metrics such as call resolution time, customer satisfaction scores, and quality assurance standards.
Collaborate with the team to achieve customer service goals and deliver exceptional customer experiences.
Requirements:
High school diploma or equivalent (college degree preferred).
Previous experience in a call center or customer service role is a plus but not required.
Excellent verbal and written communication skills in English (and/or local language, depending on the role).
Ability to handle high-pressure situations and multitask effectively.
Strong problem-solving skills and attention to detail.
Ability to work in a team-oriented environment.
Flexible with shifts, including evenings, weekends, and holidays as required.
Basic knowledge of computer systems and software applications (MS Office, CRM tools).