vietnamese-speaking Order Management specialistPhilips

Job Title Vietnamese-Speaking Order Management Specialist
Job Description
Job Posting Description
ABOUT THE ROLE:
The CFC (Customer Fulfillment Center) APAC is a centralized, regional in-house order management group designed to support the APAC countries. Order management support is thru CFC Team members that are assigned to specific countries (or processes).
The CFC Team Member ensures the timely and correct capture of orders and the timely and complete delivery of these orders according to customer requirements adhering to agreed Service Level Agreements with local country (Korea) organizations.
The following processes and activities are involved:
Order processing
Captures customer orders and ensures that correct information is reflected in SAP (customer, material, quantity, price, delivery dates)
Transmit necessary documents to other functions as required
Execute allocation rules as per Sales/Country instructions, for instances where there is a supply constraint
Customer service (Requests, Queries, Complaints)
Track & Trace deliveries and ensure that deliveries are complete and on time
Coordinate with third party warehouse provider for delivery windows, schedules and other customer requirements
Resolve outright rejection and other delivery issues in coordination with third party logistics provider and Sales
Ensure service is delivered in accordance with the SLA
Returns Management
Ensure that returns from customers are pulled out in a timely manner and that credit invoices processed on time
Coordinate with customers (where applicable), sales and third party logistics provider for the pull out of defective returns as well as return of stocks used for exhibits and events
Process Improvements
Analyze order and customer data, and propose improvement projects
Lead implementation of improvement projects - coordinating with cross-functional teams including sales, warehouse, forwarders, etc. - with efficiencies and higher service level as immediate ends in mind
Coordinate with relevant streams to ensure successful implementation of improvement projects
To organize the staff of the department to safeguard efficient and effective goods flow management including in the long term
REQUIREMENTS:
Native Vietnamese based in the Philippines
At least 1-3 years of working experience in an operational environment, preferably with order management or equivalent
With a Bachelor's degree in Business Management, Supply Chain Management, Logistics or any relevant courses
Excellent English and Vietnamese communications skills, both in word and in writing (communicative proficiency in business settings)
Strong Business understanding, result oriented are required
Knowledge of SAP (MP1) is preferred but not required
Fresh Graduates are also welcome to apply!
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.
Why should you join Philips?
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Philips

Taguig City, Metro Manila
Permanent
Full-time