Verification of benefits representativeAbbott

JOB DESCRIPTION:
POSITION SUMMARY
The VOB Representative is responsible for verifying the insurance coverage and eligibility for
PT/INR Home Testing patients in order to determine how much their insurance(s) will cover
for the services provided by Alere Home Monitoring. Obtain appropriate authorizations for
purchase or service from insurance companies for INR equipment and testing supplies.
JOB RESPONSIBILITIES:
Contact insurance companies to verify coverage status of patient benefits.
Files pre-authorizations for patients with insurance companies and provide follow up
as needed.
Process supply orders.
Maintains accurate patient information in relevant Acelis Connected Health data
management systems.
Provides patients with information regarding their order status, which may include:
developing financial breakdowns for the patient, giving the patient estimates of costs
and collecting payments for co-pays for supply orders, if applicable.
Gathers all necessary additional medical records as requested by insurance companies.
Applies knowledge of company processes and procedures to respond to incoming
communication from insurance companies, patients and internal departments.
Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
Prior medical insurance authorization experience preferred.
One to two years data processing experience preferred,
One to two years customer service or provider relations experience preferred
Associate degree or equivalent with a minimum of three years relevant working
experience.
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COMPETENCIES
Fostering Teamwork
Commitment to Job Deliverables
Decision making
Attention to Details
Attention to Communication
Customer Orientation
Analytical Thinking
Leadership
Trustworthiness and Ethics
Problem Solving
Technical Expertise
Managing Change
Managing Performance
Adaptability
Initiative
Interpersonal Skills
Thoroughness
Self Confidence
Stress Management
Personal Credibility
Flexibility
COMMUNICATION SKILLS
Position requires heavy telephone contact with program providers and participants (up
to 90%).
Excellent interpersonal and phone etiquette skills
Ability to provide superior customer service and meet customer satisfaction
expectations.
Detail & Team Oriented
Communication & Writing Skills
Organization/Time Management Skills
Human Relation Skills
Excellent oral and written communication skills.
Detail oriented with a focus on exceptional customer service.
Excellent PC skills and organizational skills.
TECHNICAL SKILLS
Basic Excel, Word and Outlook experience required.
Demonstrates proficiency and accuracy using Alere Home Monitoring data
management systems which are directly related to the specific job function.
Strong Computer/Software Skills
PHYSICAL ABILITIES
Perform some repetitive motion activities.
Sit for long periods of time.
Requires close vision and the ability to adjust eye focus often.
Required to reach with hands and arms.
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WORK SCHEDULE
Must be able to work the shift established at the designated work site.
Must be able to work an 8 hour shift.
Must be able to work Monday through Friday
Occasional weekend work may be required
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service
DIVISION: HF Heart Failure
LOCATION: Philippines
Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable
Abbott

Taguig City, Metro Manila
Permanent
Full-time