uspb client service training - AssociateJPMorgan Chase

Job Description:
Core Responsibilities:
Design, facilitate and maintain new hire, skill enhancement and initiative-specific training programs
Partner with business partners to solicit feedback and obtain appropriate levels of approval for training materials and program content
Conduct needs analysis with staff and management to identify areas for additional training opportunities
Develop and deliver content to improve quality scores, productivity and turn times with individual staff and departments
Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
Develop and lead a comprehensive employee readiness strategy to enable optimal results
Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
Document and maintain detailed procedure and job aid resources to assist end users in day-to-day functions
Participate on project teams whose outcomes have significant impact to business results
Translate Subject Matter Expert knowledge into effective learning solutions
Assist managers in development and coaching of staff
Utilize internal Learning Management System to track all learning events, program completions and assessment scores for auditing purposes
Work with business partners and strategy and implementation teams to build assessments and web-based training modules focused on process and procedures and regulatory compliance
Leverage existing training programs to customize content for Private Bank when appropriate
Prior experience with instructional design, technical writing and policy/procedures publishing preferred
Other duties as assigned by manager and management team
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualifications:
Candidate should have formal training or education experience
Relevant degree or equivalent experience
Excellent facilitation, communication, planning, organization, time management and presentation skills
Strong instructional design and analytical skills
Ability to work flexibly and independently to manage multiple priorities and responsibilities
Technically savvy-ability to research and quickly learn new technologies in support of business objectives
Advanced Microsoft Office skills - Word, Excel and PowerPoint
Ability to effectively interact at all levels of the organization
Exceptional problem-solving and decision making skills
Flexibility required to collaborate with global partners
Experience in Financial Services or Asset Management preferred
Proven ability to use Articulate Storyline, Captivate and the Adobe Creative Cloud Suite preferred
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
JPMorgan Chase

Metro Manila
Permanent
Full-time