As a WFM Executive, your primary responsibility is to optimize the workforce efficiency and productivity within the organization. You will play a crucial role in the planning, coordination, and implementation of workforce strategies to ensure smooth operations, meet service level goals, and enhance overall employee satisfaction.
 
JOB DUTIES AND RESPONSIBILITIES:
• Responsible for an Individual Contributor Role.
• Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.
• Assist Operations and Client in Forecasting & Capacity Planning needs.
• Resolving First-level escalations & assessing customer's needs.
• Analysis of reports including process dashboards & initiate appropriate action plans.
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focuses on key deliverable areas.
 
QUALIFICATIONS:
• Bachelor's Degree in Business, Human Resources, or a related field (or equivalent experience).
• Proven experience in workforce management, scheduling, or capacity planning in a dynamic environment.
• Strong analytical skills with the ability to interpret and utilize data effectively.
• Proficiency in workforce management software and tools.
• Excellent organizational and time management skills to handle multiple priorities.
• Strong communication and interpersonal abilities to collaborate with diverse teams.
• Understanding of labor laws and regulations related to workforce management.
* Detail-oriented with a focus on accuracy and compliance
As a WFM Executive, your primary responsibility is to optimize the workforce efficiency and productivity within the organization. You will play a crucial role in the planning, coordination, and implementation of workforce strategies to ensure smooth operations, meet service level goals, and enhance overall employee satisfaction.
 
JOB DUTIES AND RESPONSIBILITIES:
• Responsible for an Individual Contributor Role.
• Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.
• Assist Operations and Client in Forecasting & Capacity Planning needs.
• Resolving First-level escalations & assessing customer's needs.
• Analysis of reports including process dashboards & initiate appropriate action plans.
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focuses on key deliverable areas.
 
QUALIFICATIONS:
• Bachelor's Degree in Business, Human Resources, or a related field (or equivalent experience).
• Proven experience in workforce management, scheduling, or capacity planning in a dynamic environment.
• Strong analytical skills with the ability to interpret and utilize data effectively.
• Proficiency in workforce management software and tools.
• Excellent organizational and time management skills to handle multiple priorities.
• Strong communication and interpersonal abilities to collaborate with diverse teams.
• Understanding of labor laws and regulations related to workforce management.
* Detail-oriented with a focus on accuracy and compliance
Submit profile
Fusion BPO Services Phils. Inc.
About the company
Executive Engineer (Electronic Mfg&Semi conductor)
JOBSCONNECT MANPOWER AGENCY, INC.
MYR 4,000.00 - 5,000.00 per month
Position Urgent Hiring! wfm executive recruited by the company Fusion BPO Services Phils. Inc. at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Urgent Hiring! WFM Executive or Fusion BPO Services Phils. Inc. company in the links above
About the company