Urgent Hiring! wfm executiveFusion BPO Services Phils. Inc.

 
 
As a WFM Executive, your primary responsibility is to optimize the workforce efficiency and productivity within the organization. You will play a crucial role in the planning, coordination, and implementation of workforce strategies to ensure smooth operations, meet service level goals, and enhance overall employee satisfaction.
 
JOB DUTIES AND RESPONSIBILITIES:
 
• Responsible for an Individual Contributor Role. 
• Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned. 
• Assist Operations and Client in Forecasting & Capacity Planning needs. 
• Resolving First-level escalations & assessing customer's needs. 
• Analysis of reports including process dashboards & initiate appropriate action plans. 
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. 
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focuses on key deliverable areas.
 
QUALIFICATIONS:
• Bachelor's Degree in Business, Human Resources, or a related field (or equivalent experience). 
• Proven experience in workforce management, scheduling, or capacity planning in a dynamic environment. 
• Strong analytical skills with the ability to interpret and utilize data effectively. 
• Proficiency in workforce management software and tools. 
• Excellent organizational and time management skills to handle multiple priorities. 
• Strong communication and interpersonal abilities to collaborate with diverse teams. 
• Understanding of labor laws and regulations related to workforce management.
* Detail-oriented with a focus on accuracy and compliance