Find Job

Urgent Hiring! wfm executiveFusion BPO Services Phils. Inc.

Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 21/01/2024
Deadline: 15/10/2023

This job has expired, you can refer to some similar jobs here:

As a WFM Executive, your primary responsibility is to optimize the workforce efficiency and productivity within the organization. You will play a crucial role in the planning, coordination, and implementation of workforce strategies to ensure smooth operations, meet service level goals, and enhance overall employee satisfaction.
• Responsible for an Individual Contributor Role. 
• Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned. 
• Assist Operations and Client in Forecasting & Capacity Planning needs. 
• Resolving First-level escalations & assessing customer's needs. 
• Analysis of reports including process dashboards & initiate appropriate action plans. 
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. 
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focuses on key deliverable areas.
• Bachelor's Degree in Business, Human Resources, or a related field (or equivalent experience). 
• Proven experience in workforce management, scheduling, or capacity planning in a dynamic environment
• Strong analytical skills with the ability to interpret and utilize data effectively. 
• Proficiency in workforce management software and tools. 
• Excellent organizational and time management skills to handle multiple priorities. 
• Strong communication and interpersonal abilities to collaborate with diverse teams. 
• Understanding of labor laws and regulations related to workforce management.
* Detail-oriented with a focus on accuracy and compliance

Submit profile

Fusion BPO Services Phils. Inc.

Position Urgent Hiring! wfm executive recruited by the company Fusion BPO Services Phils. Inc. at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Urgent Hiring! WFM Executive or Fusion BPO Services Phils. Inc. company in the links above
  • Employer support:
  • +84 962.107.888