Urgent Hiring! senior project / process analystAllied Fusion Services, Inc.

URGENT HIRING! SENIOR PROJECT/ PROCESS ANALYST
 
Work Location:   Singapore 
Gross Compensation: SGD 5,900.00++ PER MONTH
 
Our client is one of the largest Logistic companies in the world.  In our efforts to add value to their technology team, we are inviting talents to apply for the Senior Project/Process Analyst Position who will be assigned in Singapore.
 
APAC (Asia Region) Business Continuity (IT) at FedEx handles both Incidents and Service Requests which is a single Contact point in FedEx APAC. APAC Service desk follow up ITIL standards to implement IT related actions in APAC which includes Change Management, Problem Management and Configuration related tasks. We also provide communication channels between other service management functions and the users.
 
You will be part of Service Delivery Team of APAC Service Desk. Service Delivery Team is one of the critical portfolios within APAC IT Business Continuity managing processes like - New Product On-boarding for APAC Service Desk Support, Product Support for Applications (like AirWatch Admin - Leo, ePDSM, O365) and Backoffice functions (Budgeting & Expenses for APAC SD).
 
This is a dynamic team that respect and support each other and work effectively together to achieve success and results that are consistent with our Purple promise to make every FedEx experience outstanding.
 
Job Descriptions:
 
The roles and responsibility have been described as follows:
70% of new/enhanced services (Apps/products) to be deployed to APAC Service Desk via Service Portfolio process
To document every service planned and operated by APAC Service desk.
To ensure that every new service runs through a set of standardized activities and procedures for service delivery and support, and to ensure it is documented and provided to the relevant management processes.
To review every service and their design packages at regular intervals.
To review every service within the Continual Service Improvement Process
To provide an information base for a service catalogue through the service portfolio.
20% in operations in terms of training or back up Operation Analyst when he/she is on leave.
10% admin - license count for O365/Service now, monthly-end accrual (on rotational basis).
May be required to perform other duties as assigned.
QUALIFICATIONS:
Bachelor's degree or equivalent in Computer Science or related discipline.
Proficiency in English comprehension
Preferably with minimum 3 - 5 years of work experience especially in application support
Preferably have Analytical Skills; Planning & Organizing Skills; Project Management Skills; Interpersonal Skills; Accuracy & Attention to Detail
Preferably have practical knowledge in using Microsoft Office, particularly in Power BI
Preferably have practical experience in implementing LEAN, AGILE and Design Thinking
Preferably have practical experience in implementing Robotic Process Automation (RPA)
Join our FedEx Singapore Tech team and be rewarded with an excellent remuneration package including Philippines' 13th Month Pay and other statutory benefits, housing allowance,  medical and dental benefits, performance bonus and career progression opportunities.