Urgent Hiring - local telco account (non-voice)Conduent
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 11/09/2024
Deadline: 20/03/2024
LOCAL TELCO ACCOUNT AGENT
Job Highlights:
Fresh Graduates & No BPO Experience are welcome to apply.
Competitive Salary Package.
HMO After 3 Months
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Job Highlights:
Fresh Graduates & No BPO Experience are welcome to apply.
Competitive Salary Package.
HMO After 3 Months
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Submit profile
Conduent
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Position Urgent Hiring - local telco account (non-voice) recruited by the company Conduent at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Urgent Hiring - Local Telco Account (Non-Voice) or Conduent company in the links above