unified Communication specialistHawodTech Solutions Inc.

JOB DESCRIPTION
DUTIES AND RESPONSIBILITIES:
• Take part in the Global Telephony Platform project covering roll outs in offices across the globe
• Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management and Request Fulfilment ITIL processes
• Support implementation/integration of Unified Communications solutions
• Create and update operational documentation
QUALIFICATIONS:
• Practical knowledge about Cisco Unified Communications
• Experience with Cisco UC, CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus
• Experience with VoIP protocols and UC systems integration methods
• Familiarity of the UC network architecture
• Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP protocol suite
• At least 2 years of experience in a similar role
• Familiarity and understanding of best IT practices (ITIL)
• Good spoken/written English skills
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin
CCNA Certification, VoiP Protocols, Cisco Unified Communication