uber for Business global program managerUber

At Uber, customer support is more than just answering questions. It's about using the information customers give us as insights to help Uber grow. Moreover, providing amazing support that establishes trust within our community - riders, driver partners, Uber Eats customers and delivery partners - are at the center of the Uber customer experience. Community Operations (CommOps) is obsessed with providing the highest quality service, in the smartest way. And for Uber to continue its growth and success in the ever-changing environment, we need to be able to not only scale, but also constantly enhance our support operations.
The Uber for Business (U4B) Global Program Manager sits within the Global Service Delivery organization within CommOps. This role will work with various cross functional stakeholders to shape the ways we interact with customers across Uber's business to business services. The role sits within Uber's Asia Pacific (APAC) mega region and will be focused in managing U4B CommOps APAC strategy and operations. However, given U4B is global line of business, the role will report into U4B CommOps Global Operations team and work on projects that have a global scope. This involves understanding the customer experience for each trip or order and customer journey on the Uber platform end to end. As a program manager, you will take an active role in the formation of strategy and lead work streams/programs to execute on the aligned strategy.
What You'll Do
Help craft Uber's customer care strategy and support for the future
Help identify operational gaps and improve or pioneer processes to drive efficiency across support operations
Develop in-depth understanding of customer experience by incorporating quantitative and qualitative insights
Develop executive-level communications and presentations for Uber's leadership
Run analysis and develop strategic insights in globe-spanning projects to enable Uber's leadership decision-making
Collaborate within the team and other functional teams across regions to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions
Lead alignment with other functional teams, globally, to implement short-term solutions in a timely manner while elaborating on the long-term, evolving strategy
Basic Qualifications
Minimum 4 years of experience in consulting, corporate strategy, or similar fields
Bachelor's Degree in business, economics, or other similar fields
Preferred Qualifications
Experience using SQL in a professional capacity
Experience using business intelligence tools like Tableau
Experience using Salesforce and/or other similar CRM tools
Experience in a high-volume, fast-paced environment
Strong program management skills with superior organizational, time management, and prioritization skills
Advanced Excel/data management skills
Advanced written, verbal, and visual communication skills - you have the proven track record to influence and drive consensus with varying audiences and levels of an organization
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time