tx Desktop SupportSmartsourcing

Why Smartsourcing?
We're a certified
Awarded by HR ASIA -
, Philippines * We are CCAP and IBPAP registered
What's in it for you?
Above-industry salary package
Day Shift
Fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
Free Breakfast and lunch every day
Free coffee every day (latte, americano, or cappuccino)
Gym membership at Anytime Fitness
What you will be doing:
Have the ability to add and remove users as well as change users access rights in Microsoft OnPrem/Azure Active Directory, and Forti EMS
Install and configure hardware and software
Repair or replace damaged hardware
Upgrade systems to enable compatible software
Install and upgrade antivirus software (EMS)
Remote into (WFH) user computers for troubleshooting and management of critical software.
Perform regular maintenance to ensure that IT assets, networks and services operate correctly.
Troubleshoot hardware and software issues
Writing root cause analysis and reports from trouble shooting
Periodically review the helpdesk logs and other records generated in the course of troubleshooting
Manage preventative maintenance tasks
Work with an issue tracker to track and manage issues across the business
Track and manage inventory of new and used assets
Monitor uptime of all critical IT infrastructure
Job Qualifications
At least 2 years of experience in a similar role
1 year of hands-on experience in virtualization is desirable,
Preferred bachelor's degree in Information Technology, Computer Science, or related area
Demonstrated experience in, or working knowledge of, several information security and compliance related disciplines to include:
Love for computing and hardware.
Proficient with MAC and PC operating systems and Linux is a bonus
Excellent written and oral communication skills in English
Must be able to demonstrate analytical and problem-solving abilities.
Smartsourcing

Cebu City, Cebu
Permanent
Full-time