tss senior associate - tax learning Coordinator vthEya Gth Manila

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even b At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work. The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Tax learning team but will also contribute to other service line initiatives. Position description: The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning and processing one-time-offering learning hours. This role works closely with the Learning Services Specialist (LSS) and Learning Leader (LL) to provide agreed-upon support for all classes. The LC primary responsibilities include working with learning champions in each of the Sub-SSL's to ensure the processing of Continuing Education (CE) in EY's learning management system for lunch and learn sessions. Additionally, submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment, including production and pre and post course activities. The location of this position is open. Your key responsibilities Learner administration . Work with learning champions and executive assistants in the practice to support the processing of CE credit requests for on going lunch and learn sessions. Submit these sessions as One-Time-Offerings (OTOs) in SuccessFactors Learning Management System (LMS) . Provide instruction on how to populate roasters ensuring submissions are accurate. . Review lunch and learn content with Learning Leader, as necessary, to ensure content is eligible for CE . Follow up with GDS as issues arise on CE submissions . Ownership of the tax learning mailbox, with escalation to other team members as required . Identify target learners and forecast the number of classes, participants, the deployment modality (e.g., Virtual Instructor-led Training, classroom, eLearning, webcast), timing and session counts and general course planning . Support the LSS with data required to finalize learning calendar, schedule participants . Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary . Work across teams to update and manage rosters to ensure schedules are kept current of any changes . Prepare and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms) . Track and follow up with classroom training no-shows and missed time attestations . Create and manage learning compliance tracking . Address ad-hoc learner inquiries, liaising with LSSs & LL when necessary . Assist with TD&L working groups, projects and deployment as needed . Produce VILT sessions and Teams Live Webcasts as needed . Ensure communication to new Tax hires regarding the on-boarded process . Ensure Tax professionals' memberships to the Canadian Tax Foundation are kept current Learning Management System (LMS) . Set up courses and classes within the LMS, including attendance tracking . Support and onboard other team members as required . Monitor continuing Education (CE) compliance . Update and manage rosters, manage waitlists, cancellations, etc. . Pull consumption and learning history reports . Create surveys in Qualtrics, run reports, and results Virtual Learning Producer . Experience with virtual platforms such as Zoom, Teams, etc. required . Admit participants, track and monitor attendance and note absences/no-shows . Draft producer guides for new learning sessions . Create and manage Polls, Breakout Rooms and Whiteboard . Monitor Chat Facilitator support . Distribute evaluation summary reports to facilitators post session . Create evaluation summary reports and distribute to LL for program debrief Skills and attributes for success . Experience in managing conference logistics, program deployment or project management . Proficient in Outlook . Proficient in Excel (filters, vlookups, pivot tables or Power Query). . Proficient in Zoom, MS Teams, SharePoint and Office 360 . Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset . Strong attention to detail and impeccable communication skills . Strong analytical, organizational and project management skills . Great interpersonal skills and ability to build and maintain trusted relationships . Willingness to work in a team environment . Ability to manage multiple priorities independently during peak times . Ability to take initiative and think through next steps / prioritize items to complete . Flexible and adaptive to manage additional requests as required . This position may require overtime during peak times What we look for We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Monster

Taguig City, Metro Manila
Permanent
Full-time