Travel ConsultantViyahe Philippines, Inc.

Follows the direction of the business objectives, mission, vision and core values.
Facilitates the booking of reservations for all travel related services and make follow-ups on pending reservations or inquiries whenever necessary.
Recommend and arrange travel related products and services such as accommodations, tours, transfers, visa assistance with the best rate possible and most suited to customer's needs.
Responds timely to requests for price quotations for domestic and international routings.
Monitors passenger flights for any involuntary schedule change and advises them accordingly.
Assists various customer requests like, but not limited to, date or route change, name corrections, ancillary services, upgrades and mileage claims.
Manually construct fares and add applicable taxes, surcharges and mark-ups if necessary on a per transaction basis for flights, hotels, and other products.
Pushes for sales booking to achieve the set target sales.
Accurately sends quotations, fare calculations, reservations, invoices and booking details to customers.
Conforms to the company's corporate and leisure travel standards, operation's protocols and processes consistently.
Secures all customer-related information confidentially, based on the company's data policy.
Promote fares and rates that match the company-advertised airline promotions, corporate's travel program policies and negotiated contracts. Applies promo fares and corporate discounted fares/rates accordingly.
Updates regularly with the current booking conditions of airlines, travel advisories and the like and communicate the same to customers as deemed necessary.
Achieve all service level agreements such as Average Handling Time (AHT), Average Response Time (ART), First Response Time (FRT), Queueing Time (QT) and Conversation Abandonment Rate (CAR).
Maintains client profiles, ensuring special requests and reward program information such as frequent flyer/transfers/hotel stay are included.
Provide chat assistance to customers during crisis or emergency situations within the duration of their booking with Viyahe.
Monitors, sorts and works with Amadeus queues daily to maintain quality control.
Take ownership of the customers assigned to with highest importance.
Checks and advises customers regarding applicable visa and medical vaccination requirements to their travel destination and other necessary travel-related information.
Responsible for doing pre-flight and post-flight departure check to customers.
Takes charge of the Transaction Reporting during the shift as instructed by the Team Leader.
Creates purchase order & billing statement as and when required.
Adheres to the Travel Assistant Quality Assurance (TAQA) to ensure accuracy and completeness of all information given to the customers since all chat conversations are regularly monitored and evaluated for quality assurance.
Keeps abreast of travel-related information, such as new airfares, routes, top airlines, frequently travelled destinations, new immigration and airline policies, etc.
Respect the authority and diligently follow the tasks given by Team Leader and the management.
Other duties as assigned by the Operations Manager and the Management.
Graduate of a four (4)-year college course, preferably Tourism/ HRM or other related field
Work Experience: Minimum of Two (2) years experience in the travel industry.
Advanced knowledge background in GDS (e.g. Amadeus, Sabre, Galileo)
Good English oral and written communication
Detail-oriented with utmost focus on quality and efficiency
Must have a minimum of 40 WPM typing speed
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Housing
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Hospitality and Tourism Leisure / Travel 5 openings Bachelor's degree graduate
Viyahe Philippines, Incorporated (Viyahe) is a software company that provides travel assistance through agent-user interaction within a mobile application. Established in 2017, Viyahe is the first fully integrated chat-based travel booking platform in South East Asia.Viyahe mobile application enables travelers to chat with live travel agents for any trip requirements, such as booking flights and accommodations, recovering lost luggage, arranging visas, planning tours, and more.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time