training Supervisor apprentice (care)Afni

Training Supervisor Apprentice (Care) Training Supervisor Position Purpose: The Training Supervisor is responsible in the supervision and monitoring of Trainers through coaching and feedback. The incumbent will be the secondary point of contact for Training Supervisor Apprentice (Care) Training Supervisor Position Purpose: The Training Supervisor is responsible in the supervision and monitoring of Trainers through coaching and feedback. The incumbent will be the secondary point of contact for program specifics training related concerns. He/she collaborates with Recruitment, Operations, Quality and HR for process improvement and training effectiveness. Essential Functions and Responsibilities: Point of Contact for End to End Training (FST & PST) and partners with Operations on NEE Training Needs Lead and facilitate Training calibration sessions Performs tasks as per client or management directive (adhoc reports and analysis) Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching. Critical to this responsibility is making sure that trainers are up-to-date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff. Manages Program Supplemental Training (Materials preparation/creation, LMS access for agents and leaders, scheduling and logistics, completion tracking and reporting, ROI analytics) Training Needs Analysis - works with Training Director, Operations Director and Quality Team in providing training solutions for Program performance issues Requirements Minimum Requirements (External): Completed at least 2 years in college or a Bachelor's Degree holder At least 2 years of experience as a Training Lead in the call center industry is required. Proficiency in communication, planning, leadership, coordinating, and coaching is required. Experience being directly involved in curriculum development projects is preferred.
Monster

Quezon City, Metro Manila
Permanent
Full-time