Training ManagerContinuum Global Solutions

As a Training Manager, you will oversee the delivery and optimization of Continuum's new hire curriculum and client content, so our customer service agents get amazing results from our online learning programs.
Manage training programs and learning experiences for adult learners in a site
Analyze and optimize KPI data daily and weekly: CSAT, Trainer NPS, client KPIs while in classroom training and nesting
Attend Client L&D Meetings to provide regular updates and learn new programs from clients
Collaborate with internal and external stakeholders to determine training priorities
Contribute to new training design and existing program enhancements
Participate in Global Workforce Management & Change Control meetings to ensure trainer resources are available for future New Hire Plans and changes to existing plans
Hire, train, develop and supervise a staff of trainers
Conduct Train-the-Trainer sessions to keep trainers effective
Sets priorities for team to ensure task completion, coordinates work activities with other supervisors
Create solutions and new ideas for issues and broken processes based on agent and client feedback
Track, analyze, and optimize student onboarding experience in collaboration with the Program Manager, L&D.
Develop and enforce guidelines and policies, both internally and externally
Excellent written and oral communication skills.
Atleast 3 years of relevant experience as a Training Manager in a BPO Setting
Willing to work on site.
Proficient in MS Office, Webex, and Adobe Connect
College Graduate of any bachelor's degree.
Healthcare experience is an advantage but not required
Continuum Global Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time