training COORDINATORKMC Solutions, Inc.

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Job Description ? ?
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The Training Coordinator will assume responsibility for internal and external operational functions related to public instructor lead virtual or in-person training events, onsite training, and eLearning and certification offerings. ?
Responsibilities include some or all of the following: ?
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Public Training ?
? * Manage class enrollments for public training courses, including reconciliation of payments.
? * Manage class cancellations for public training courses, including student notifications and refunds.
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Support and work closely with Customer Success, Sales, Consulting, and Support teams. ?
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Manage the logistics related to training classes: ?
? * Ordering of course manuals, manage technical issues.
? * Process partner and training vendor invoices.
? * Manage and monitor the internal use of our training infrastructure.
? * Manage and register the use of our eLearning and Certification products.
? * Coordinate assignment of trainers and handle communication with trainers related to upcoming training events.
? * Collect training feedback and suggestions for improvement.
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Reporting ?
? * Creating and maintaining reports on all training events, revenue, margins, expenses, trainer utilization, PO's etc.
? * Assist with analysis on revenue and expenses.
? * Tracking PR's, PO's and the closure of these items.
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Customer Service ?
? * Manage customer requests and questions via email, phone/virtual meetings, and other forms of communication as appropriate.
? * Escalate technical issues to technical experts.
? * Support the relationship with training partners.
? * Maintain a list of certified training partners.
? * Manage customer satisfaction issues and escalate as needed.
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Qualifications ?
? * Strong organizational, time-management, and interpersonal skills.
? * Excellent English language skills.
? * Strong written and oral communication skills.
? * Strong customer service experience..
? * Bookkeeping experience, such as working with invoices, POs, financial reporting.
? * Be able to work cross-functionally with customers, partners and employees across our customer experience functions.
? * Work independently in a fast-paced environment.
? * Proficient use of Microsoft Office (Excel), Outlook and other communication tools, web based systems, and other business systems.
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Please refer to the job description.
Bossjob

Taguig City, Metro Manila
Permanent
Full-time