training and QUALITY MANAGERiFive Inc.

Job Description
Highlights
• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events
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TRAINING AND QUALITY MANAGER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEW
We are looking for a Training and Quality Manager to be part of our team.
• He/She will act as a Subject Matter Expert on designated processes and conduct quality assurance evaluations (internal audits) to drive compliance on SOPs.
MAIN RESPONSIBILITIES
Training and Quality Needs Analysis
• Work with the operations team to identify performance gaps related to servicing skills
• Analyze performance gaps and provide recommendations to meet target metrics through strategic training and quality initiatives
Training Design and Development
• Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
Training Delivery and Servicing Skills Coaching
• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Provide direction in facilitating all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and communication coaching to all employees including leadership and support
• Develop communication assessment tools in line with project's goals and metrics
Training and Quality Evaluation and Reporting
• Gather data from operations and other support teams to measure program effectiveness
• Monitor progress of employees by tracking performance indicators
• Prepare reports like training effectiveness measures, training completion reports, etc
Requirements
• At least 3 years of work experience on training and quality assurance; one (1) year of which shall be in leadership / supervisorial capacity
• Knowledgeable in process improvement, creating score card and training materials.
• All good to work on a shifting schedule.
• Willing to work on our two sites ; Zeta Tower, Robinsons Bridgetowne, Quezon City and Tower 1, Rockwell Business Center, Ortigas
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role