TrainerAventus LLC

Join the Aventus Team!We are Aventus - a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support for over 100+ amazing clients and partners in the e-commerce industry.Check out our website:We are rapidly expanding and seeking a Trainer who has a solid background in training within the BPO industry and remote environments.What You'll Be DoingAs a Trainer at Aventus, you'll be managing training programs across multiple clients at once, all while maintaining deep expertise in a variety of subject areas. You'll take the lead in designing engaging content and developing impactful training materials for our online learning platforms. You'll also conceptualize new training campaigns and continuously improve existing ones to keep them fresh and effective.You'll facilitate both self-paced and live remote training sessions, guiding learners through each step with clarity and confidence. Your ability to connect, adapt, and deliver value across different audiences will make you an essential part of our training strategy.You'll be responsible for promoting Remote Readiness & Digital Facilitation by applying adult learning principles and digital engagement strategies to ensure high levels of participation in a remote-first training environment. Your role will involve keeping learners active, accountable, and fully engaged throughout the training cycle through the use of interactive tools such as breakout sessions, quizzes, polls, and learning management system (LMS) integration.Your Core Responsibilities:
Strategic Collaboration: Work closely with the Training Manager and cross-functional teams to plan, align, and execute training strategies that support upcoming campaigns and business goals.
Client-Focused Training Delivery: Partner with client success teams and clients directly to understand training needs, deliver tailored product/service education, adapt content, and ensure all learning objectives are achieved.
Custom Program Development: Design and develop training programs customized to client-specific requirements, including VIDEO SOPs, presentations, LMS courses, and instructor-led training agendas.
Facilitation of Learning: Deliver engaging, results-driven training sessions-both group and individual-using a blend of instructor-led, self-paced, and virtual learning approaches.
Content Creation and Curation: Create and maintain high-quality educational materials, including learning modules, videos, slideshows, and other training resources that support knowledge retention and application.
Training Evaluation and Optimization: Conduct assessments to identify learning gaps, collect feedback, and continuously improve training effectiveness.
Performance Monitoring: Track and analyze trainee performance and engagement, using data to make informed adjustments to training strategies.
WFH Compliance Training: Conduct onboarding and refresher sessions on remote work expectations, cybersecurity, data privacy, and digital communication best practices.
Tools Onboarding & Technical Walkthroughs: Ensure agents are proficient in tools commonly used in BPO remote setups (e.g., Zendesk, Five9, Talkdesk, Slack, Google Workspace, MS Teams, Zoom, etc.).
Training Documentation for Audits: Maintain accurate documentation of training sessions, attendance, evaluations, and certifications for internal audit and compliance purposes.
WFH Engagement Programs: Develop initiatives to maintain morale, team cohesion, and learner motivation in a virtual training setup.
What You'll Bring to the Table
Training Experience: Minimum of 2 years of proven experience as a Trainer within the BPO industry, with a strong foundation in both facilitation and instructional design.
Work Schedule: Ability to commit to 40 working hours per week, typically across five 9-hour shifts (including a 1-hour lunch break). Flexibility to work weekends when business needs require.
Excellent Communication Skills: C2 English proficiency, both verbal and written, with minimal to no accent.
Tech-Ready Setup:
Windows 10+ laptop/desktop, i5 processor (or better), 8GB+ RAM.
Noise-canceling headset with a clear mic.
Stable, wired internet connection (40 Mbps down / 20 Mbps up minimum).
Professional Work Environment: A quiet, distraction-free remote setup - wherever in the world you call home.
Technical Proficiency: Skilled in using CRMs, Learning Management Systems (LMS), AI-driven content tools, Google Sheets, Google Slides, and generating training reports.
Content Development: At least 2 years of hands-on experience in creating learning content, including SOPs, training decks, LMS modules, and multimedia learning materials.
Remote Facilitation Expertise: Demonstrated success in managing virtual classrooms, using engagement metrics and learner feedback to optimize outcomes in remote settings.
Time Zone Flexibility: Willingness to facilitate training sessions across different time zones to support global and nearshore client deployments.
Experience with Remote QA & Certification: Familiarity with tools like ScoreBuddy, Maestro, or Observe.AI for assessing post-training performance in remote environments.
Your Key Competencies and Attributes
Training Expertise
You bring proven experience in a training role, with a strong track record in both content development and live facilitation across diverse learning formats. * People DevelopmentYou're a natural coach-able to assess learner needs, provide meaningful feedback, and help individuals grow in their roles and careers. * Efficiency and PrioritizationYou manage multiple projects and client needs simultaneously, delivering high-quality outcomes in fast-paced, high-demand environments. * Creative Problem-SolvingYou approach challenges with innovation and flexibility, continuously improving training methods and learner engagement. * Quick LearnerYou quickly absorb new information and apply it effectively, staying current on evolving content, tools, and learner expectations. * Attention to DetailYou ensure training materials and sessions are accurate, consistent, and impactful-nothing slips through the cracks. * ProactivityYou don't wait to be told-you're always thinking ahead, spotting opportunities, and taking initiative to improve programs and outcomes. * AdaptabilityYou thrive in change, easily adjusting to shifting priorities, client needs, and learning environments. * Calm Under PressureYou stay composed and professional, delivering consistent results even when challenges arise. * Positive EnergyYou bring enthusiasm and a can-do spirit to every training session, inspiring learners and creating a motivating learning experience. * Digital FluencyComfortable with learning management systems, cloud-based tools, and virtual collaboration platforms to facilitate remote training seamlessly. * Self-DisciplineAble to manage time and deliverables independently while maintaining responsiveness and accountability in a work-from-home setting. * Virtual Communication MasteryStrong command of written and verbal communication that fosters clarity, connection, and confidence in a fully digital environment.What's In It For You?
100% Remote Work - Work from anywhere in the Philippines. No more long commutes or stressful traffic. Spend more quality time with your loved ones and thrive in the comfort of your own home.
Long-Term Career Growth - With opportunities to scale into higher leadership roles.
Competitive Pay - $7/hr + benefits as an independent contractor
Supportive Culture - Work alongside a leadership team that values transparency, innovation, and your ideas.
Positive, People-First Vibes - We believe in balance, fun, and thriving together.
Annual Performance Reviews - Your growth gets recognized and rewarded.
Ready to Lead From the Front?If you're an engaging, results-driven training professional with BPO experience and a passion for developing people, we want to hear from you. Step into a role where your expertise shapes performance, your voice drives improvement, and your growth is celebrated every step of the way.
Aventus LLC

Philippines
US$7.00 per hour
Permanent
Full-time