trainer / Learning specialist - palawanSitel Licensed Insurance Services

About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visitto learn more. Job Summary Develop/implement training programs for contact person personnel Support the Operations team by providing development refresher and up-traininigs Handle new hire and cross training classes Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coaching Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team Develop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications
Monster

Puerto Princesa City, Palawan
Permanent
Full-time