Trainer ( BPO)BGComm Contact Solutions, Inc.

Description:
Responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
Responsibilities:
Conducts Foundation Skills Training /Product Specific Training to the trainees
Develop digital and print materials (e.g. videos and manuals)
Responsible for improving service quality, customer experience and process excellence initiatives.
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each training course on staff performance and client satisfaction
Maintain updated records of training curricula and material
Coordinate with the Operations Manager for proper endorsement of the trainees
Requirements:
At least 6 months to 2 years of working experience in the related field is required for this position
Computer literate with PPT, Word, Excel, Outlook, etc
Strong presentation skills
Solid research and instructional skills
Strong ability to exercise good judgment and make sound business decisions
Flexible to work on shifting schedule
Excellent leadership, interpersonal, problem-solving, analytical and organizational skills
Team-oriented
Salary: ₱15000 - ₱20000
Address: JOSE ROMERO ROAD
How to Apply: Apply at Bossjob!
BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
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BGComm Contact Solutions, Inc. About
We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision.
Two words so closely related to each other that they spell out the greatest example of shared living.
COMMUNITY. We are a company that highlights unity in community. We strongly believe that this core value allows us to fulfill our common brand mission and vision while adding value to the lives of our people and the people who patronize us.
We put hard work into finding that oneness, one purpose to serve humankind, whether for clientele or employees alike, to fine the beauty of compatibility in diversity, to create a working ecosystem that breeds inclusivity.
Together let's make unity common once again. Together let's build our very own CommonUnity.
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Pinoyjobs

Dumaguete City, Negros Oriental
Permanent
Full-time