trade Services rep 3Wells Fargo

The Team Lead (internally known as Trade Services Representative 3) is responsible for servicing Trade Services clients through leading a team of Trade Service Reps. Trains, coaches and directs the daily workflow of less experienced staff, resolving routine issues and escalated problems, acting a back-up to the trade services managers; actively provides input to managers on team member performance and recommendations relative to salary, corrective actions, employment and promotion for less experienced staff.
Resolve the most complex escalation items such as;
research of client issues, inquiries and complaints from clients and trade reviews.
Communicates with other departments or managers to resolve client issues. Responsible for providing assistance to less experienced representatives, providing one-on-one feedback, coaching and mentoring on performance , training on policies ad procedures, new or enhanced services and/or procedural changes; reviewing the work of and providing guidance to less experienced representatives.
Reviews data and reports trends to management. responsible for the operational duties of supervisory position and project work.
Market Skills and Certifications
Completed at least 2 years of tertiary education
At least 3 years of experience in brokerage or trading services
At least 2 years of experience as a Team Lead; or 5 years of experience as a Subject matter Expert
Active FINRA Series 7 and 63
Amenable to work on shifting schedules
Job Family
International
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time